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Great Day Improvements · 5 hours ago

Inside Sales Representative

Bedford, OH

Full-time

Onsite

Entry Level

$17/hr - $17/hr

1+ years exp

Great Day Improvements is a collection of leading home improvement companies in the nation, seeking a Call Center Agent to enhance their inside sales and customer experience team. The role involves managing inbound and outbound customer calls, promoting products, and achieving sales and service goals in a fast-paced environment.

Building MaterialConstructionManufacturingReal Estate

Responsibilities

Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience

Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate

Achieve individual sales and customer experience performance targets, contributing to overall team success

Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation

Assist with customer concerns, using effective problem-solving techniques and escalating when necessary

Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines

Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations

Work flexible shifts, including evenings and weekends, based on business needs

Qualification

Call center experienceCRM proficiencySales goals achievementProduct knowledgeDependabilityVerbal communicationWritten communicationProblem-solvingOrganizational skillsTime management

Required

1-2 years of call center or customer service experience, preferably in the home improvement or related industry

Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus)

Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions

Comfortable working toward sales goals in a performance-driven environment

Good organizational skills, with the ability to multi-task and manage time effectively

Dependable and punctual, with a strong commitment to delivering an excellent customer experience

Preferred

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