Ledgent Technology ยท 13 hours ago
Customer Service/IT Support
Chino Hills, CA
Contract
Onsite
Entry Level
$18/hr - $21/hr
1+ years expLedgent Technology is seeking a Customer Service/IT Support professional for a contract-to-hire position in Chino Hills, CA. The role involves representing the company through various communication channels, assisting customers with product troubleshooting, and capturing sales opportunities using SalesForce software.
Staffing & Recruiting
Hiring Manager
Blair West
Responsibilities
Represent Company via phone, email, and chat for the specified customer types within the call center
Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities
Assisting end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process
Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges
Assist customers with purchases or capture sales opportunities using SalesForce software based on customer needs
Successfully listen to understand and isolate customers' needs; collects the necessary information to determine course of action for the enterprise accounts efficiently
Qualification
Required
1 years' experience in a customer service; in a technical environment is preferred
Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred
Strong written and verbal communication
Preferred
HS Degree, BA in Computer Science, Information Technology, or related field preferred
Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred
Basic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferred
Bilingual Spanish or French a plus
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase