Gladly · 2 hours ago
Senior Data Scientist
United States
Full-time
Remote
Senior Level
$150K/yr - $180K/yr
5+ years expGladly is a customer experience platform that leverages Customer AI to enhance interactions for brands. They are seeking a Senior Data Scientist to collaborate with teams, influence product strategy through data insights, and develop algorithms aimed at improving customer service automation.
Artificial Intelligence (AI)Customer ServiceInformation TechnologySaaSSoftwareTechnical Support
Responsibilities
Collaborate with various Gladly teams and stakeholders to build a deep understanding of our business, our customers and the problems they face
Work closely with our product leadership to influence product roadmap and strategy, driving collaborative discussions based on quantitative insights
Design and perform analyses or experiments to deepen our understanding of customers, uncover product improvement opportunities, provide actionable recommendations, and drive product decisions
Develop novel algorithms to improve customer service automation and Hero efficiency, working on problems from conception through design, prototyping and shipping production features
Provide guidance to other teams about the best practices for gaining insight into product behavior and experimentation to improve product effectiveness
Provide mentorship to other data scientists through code and research reviews, documentation, technical guidance and pairing
Qualification
Required
5+ years of experience working with data to solve problems and make decisions, especially as a data scientist or product analyst
A strong track record of designing, prototyping, scaling and launching data science products to solve business problems
Excellent SQL and python skills for data manipulation, exploration and visualization, especially in Jupyter notebooks
A strong understanding of ML algorithms
Excellent communication skills; you excel at turning data into compelling and actionable insights and have a proven track record for driving change in a product organization
Customer-centricity and product focus. You look at everything you create through the lens of how it improves experience for the end-user. You are comfortable communicating how various approaches might impact the product behavior (and vice versa)
Learning mentality. You aren't intimidated by new domains or technology; you're willing to dive into documentation/videos, talk to your teammates, and experiment to become well-versed
Experience working with cross-functional teams including but not limited to Engineering, Design and Product
Benefits
Equity
Benefits
Generous paid time off
Parental leave
Home office stipends
A fully remote work environment with opportunities for in-person team gatherings
A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
Company
Gladly
SaaS Customer Service AI Platform
Founded in 2015San Francisco, California, USA
51-200 employees
H1B Sponsorship
Gladly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$208MKey Investors
AVPRiverwood CapitalNew Enterprise Associates
2024-09-26Series Unknown· $40M
2022-12-14Series Unknown· $55M
2019-01-29Series D· $50M
Leadership Team
Dirk Kessler
Co-Founder
Todd Rakow
Chief Financial Officer
Recent News
Greylock
2025-12-03
2025-12-03
2025-10-24
Company data provided by crunchbase