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Methodist Health System · 8 hours ago

Patient Access Applications Trainer

Dallas, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

Methodist Health System is a faith-based organization dedicated to improving lives through quality healthcare. They are seeking a Patient Access Applications Trainer to assess educational needs, develop training programs, and maintain visibility in patient access areas to ensure effective staff training and competency evaluation.

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Responsibilities

Designs, develops, and facilitates training programs. Develops written polices and procedures for all patient access areas including creating, teaching, aids such as training handbooks, demonstration models, multi media visual aids, etc. Tests trainees to measure progress and to evaluate effectiveness of training of numerous computer systems. (Scanning, Authorization/ Verification, Registration systems)

Monitors and maintains individual quality scores; measures process quality issues in conjunction with developmental operational managers. Does on site visits as needed to provide continuing education for employees scoring above 5% QA error rate on monthly scores

Develops initial as well as on going evaluation procedures to measure knowledge and competencies of patient access personnel. This includes an annual competency test that will align with the annual evaluation. Evaluates and notified managers and directors of the progress of educational participants. Develops a blackboard or SharePoint site for staff to utilize for ongoing education

Identifies system enhancement opportunities and communicates to management and IS to approve efficiencies in registration process. Proposes system solutions to address business problems identified and educates patient access of upcoming or available changes

Performs Other related duties as assigned