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Linqia · 10 hours ago

Head of Client Services

San Francisco, California, United States

Full-time

Hybrid

Director/Executive

12+ years exp

Linqia is the leader in the growing influencer marketing industry. The Head of Client Services is a critical client partner role responsible for leading a team to deliver excellent client experiences and strategic direction for enterprise brand clients.

AdvertisingContent CreatorsContent Delivery NetworkSocial Media Advertising

Growth Opportunities

Responsibilities

Lead a team of 12 Strategic Account Managers and Program Managers (2 direct reports)

Responsible for hiring, employee evaluation, growth/development, and minor HR functions (PTO, Compensation, Title Changes)

Coach the team as they execute their workloads to deliver best-in-class results, delivering on business KPIs and development within signed IOs

Owner of the Client Experience and responsible for exceeding client expectations and creating long-term partnerships

Lead strategic channel planning activities associated with assigned campaigns in partnership with creative, brand success, sales, and media investment

Build strong relationships with senior stakeholders by demonstrating client industry and influencer knowledge

Work with internal partners to gauge campaign performance and KPIs to determine the extent to which the original objectives and strategies were met

Proactively keep abreast of industry trends and share knowledge with the team

Work closely with internal partners to optimize any revenue opportunities with particular clients

Qualification

Client managementMedia experienceTeam managementSocial media knowledgeStrategic planningCustomer satisfactionProblem solvingCommunication skills

Required

12+ years of client management and media (or influencer) experience within agencies

5+ years of team management experience

Driven by delighting customers, customer satisfaction drives your work

Passion for the social media space. Enjoy learning new social media platforms or understanding how people use these platforms to communicate, as well as how advertising and influencers use social media platforms

Entrepreneurial, self-motivator who isn't afraid to roll up your sleeves and solve problems, as well as determine your deadlines, benchmarks, and goals

Proven track record of client and team success

Experience and comfort with high-level client communications

Must currently reside in the San Francisco Bay Area and be available to commute to the San Francisco office 3 times per week