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Purpose Financial · 2 hours ago

Collections Agent (Remote)

United States

Full-time

Remote

Entry Level

1+ years exp

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. The Collections Agent is responsible for contacting and negotiating with customers to collect payment on overdue loans, acting as a liaison between creditors and customers.

CommunitiesFinancial ServicesProfessional Services

No H1B

Responsibilities

Influence and advise customers on the payment options for debt recovery

Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines

Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments

Initiate and handle both inbound and outbound calling to collect a debt

Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience

Achieve set revenue targets and call quality objectives

Use questioning and listening skills that support effective telephone, email, chat and text communication

Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies

Qualification

Collections experienceCustomer service experienceNegotiating skillsBilingual in SpanishDependabilityCritical thinkingProblem-solvingCommunication skillsAdaptabilityInitiative

Required

High School Diploma or GED

Minimum of one year call center or customer service related experience

Must be able to demonstrate critical thinking, negotiating, and problem-solving skills

Ability to read, write, evaluate, and apply information

Ability to interact professionally and exhibit appropriate social skills

Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products

Ability to develop and maintain business relationships

Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location

Ability and flexibility to work hours as assigned between 8:00am and 9:00pm Monday – Friday, 8:00am and 3:00pm on Saturdays, and potential Sunday hours as determined by business necessity

Must be eligible to work in the USA and able to pass a background check