Edfinancial Careers · 2 weeks ago
Client Relations Delinquency Resolution Specialist-Knoxville-Onsite
Knoxville, TN
Full-time
Onsite
New Grad, Entry LevelEdfinancial Careers is seeking Client Relations Delinquency Resolution Specialists to join their team in Knoxville, TN. In this role, you will communicate with borrowers who are past due, helping them to negotiate payment arrangements and bring their accounts current through effective communication and problem-solving.
EducationFinancial Services
Responsibilities
Make outbound calls & take inbound calls from borrowers who are behind on payments
Help customers find real solutions by negotiating payment arrangements
Overcome objections with confidence and empathy
Use scripts, tools, and account info to provide accurate support
Stay sharp on loan rules, compliance, and system updates
Meet and exceed performance goals for cure rates, quality, and urgency
Maintain strict confidentiality and data security standards (5C access level)
Follow assigned schedules (with flexibility for business needs)
Be a positive, professional teammate who contributes to a winning culture
Qualification
Required
Strong communication and negotiation skills
Persistence, resilience, and confidence under pressure
Coachability — you're hungry to learn and improve
Professionalism and empathy in every conversation
Dependable, flexible, and committed to team success
Benefits
Certification and annual training to keep you growing
High-trust environment that values accuracy, integrity, and customer care
Supportive leadership and a team that celebrates success together
Opportunities for cross-training and career growth
Company
Edfinancial Careers
Edfinancial Services provides exceptional customer-driven student loan servicing.
Founded in 1995
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ben Fiedler
Chief Technology Officer
Wanda Hall
Senior VP, Director, Compliance & Risk Management, CSO
Recent News
Knoxville News Sentinel
2024-02-18
2022-04-01
Company data provided by crunchbase