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Pacific Medical, Inc. · 1 week ago

Spanish Speaking Patient Collections Specialist (on-site)

Tracy, CA

Full-time

Onsite

New Grad, Entry Level

$35K/yr - $40K/yr

Pacific Medical, Inc. is a distributor of durable medical equipment specializing in various medical fields. They are seeking a Spanish Speaking Patient Collections Specialist to contact patients for payment, manage insurance information, and document communications.

FitnessHealth CareMedicalSports

Diversity & Inclusion

Responsibilities

Contact patients/guarantors to secure payment for services provided based on an aging report with balances

Contact patients when credit card payments are declined

Follow up with refund requests

Document all calls and actions are taken in the appropriate systems. Sets next work date if follow-up is needed

Confirms/updates with patient/guarantor insurance and patient demographics information. Makes appropriate changes and submits/re-submits claims as indicated

Establishes a payment arrangement with the patient/guarantor and follow-up on all payment arrangement plans implemented

Document all patient complaints/disputes and forward them to the appropriate person for follow-up

Perform other duties as needed

Qualification

Bilingual (Spanish)Customer serviceInterpersonal communicationOrganizational skillsAttention to detailFollow-through skillsTyping (25-45 wpm)TeamworkIndependent work

Required

High School graduate or equivalent

Bilingual (Spanish)

Must type 25-45 words per minute

Must excel in interpersonal communication, customer service and be able to work both independently and as part of a team

Must excel in organizational skills

Must possess strong attention to detail and follow-through skills

Benefits

Medical

Dental

Vision

ER paid Life for Employee

Voluntary benefits

Medical FSA

Dependent FSA

HSA

401k

Financial Wellness planning

3 to 4 weeks of Paid Time Off

10 paid holidays per year

Vacation Benefit: At completion of 3-month introductory period, vacation accrual up to a max of 40 hours in the first 23 months, at 24 months, accrual up to a max of 80 hours with a rollover balance.

Sick Benefit: Sick accrual begins upon date of hire up to a max accrual of 80 hours annually with a max usage of 48 hours annually with a rollover balance.