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First Horizon Bank · 2 hours ago

Retail Market Manager

Knoxville, TN

Full-time

Onsite

Mid, Senior Level

4+ years exp

First Horizon Bank is a leading regional financial services company, dedicated to helping clients unlock their full potential. The Retail Market Manager will build a high performing Banking Center team and is responsible for driving profitability, coaching associates, and ensuring exceptional customer experiences.

BankingFinanceFinancial ServicesRisk Management

Responsibilities

Coaches, leads and manages Banking Center Managers and teams to ensure all strategic initiatives are executed effectively

Implement the vision for driving growth and profitability by executing on Retail Banking strategy within the Market

Provide visionary leadership to the Retail Banking team, fostering a culture of customer focus

Collaborate with peers and Retail Banking Executive to align goals with the overall organizational strategy

Models and demonstrates First Horizon Bank (Firstpower) culture. Promotes a positive work culture by increasing and supporting associate engagement and develops plans to improve associate experience scores. Creates a winning culture through consistent recognition

Involved in the community and actively serves in a leadership capacity in support of bank programs

Implement and coach advice driven sales process

Drive business growth by establishing and achieving goals and priorities

Use sales management tools and data to proactively identify performance gaps and puts action plans in place for improvement

Consistently visits banking centers to provide one-on-one coaching, inspect, and recognize sales activities and behaviors

Establish and nurture relationships with key clients and partners to expand the client base

Identify cross-selling opportunities and collaborate with partner lines of business to maximize revenue generation

Deliver expected balance sheet and income statement results for the Market

Ensure exceptional client experiences across all banking centers

Implement strategies to enhance client engagement, satisfaction, and loyalty

Resolve escalated client issues and ensure prompt resolution to maintain a positive reputation

Recruit, train, develop, and retain a high-performing Retail Banking team

Provide regular coaching, feedback, and performance evaluations to team members

Foster a collaborative and inclusive work environment that promotes teamwork and professional growth

Create and support a healthy climate and culture, including inspiring trust, motivating associates, influencing behaviors, and fostering associate engagement

Communicate and explain critical changes in the business environment and assist banking center associates in understanding and embracing change

Ensures the operational integrity of the banking centers and ensures team compliance with bank regulations, policies, and procedures. Partners with Retail Operations team to address operational concerns

Manage loan pricing exceptions and credit exception requests

Implement effective risk management practices to minimize potential financial and operational risks

Lead internal audits and assessments to ensure adherence to policies and procedures

Manage processes and workflows within Retail Banking for efficiency and cost-effectiveness

Monitor operational metrics and implement improvements as needed

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws

Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems