Primis Bank ยท 4 hours ago
V1BE Mobile Customer Service Representative
Newport News, VA
Full-time
Onsite
New Grad, Entry LevelPrimis Bank is seeking a V1BE Mobile Customer Service Representative to enhance their innovative bank delivery service. The role involves delivering banking transactions directly to customers while providing exceptional service and utilizing technology for efficient navigation and fulfillment of requests.
Financial Services
Responsibilities
Provide exceptional customer service during time sensitive pickups and deliveries at customer specified locations
Master the V1BE app to assist customers and navigate service requests efficiently
Work autonomously, employing technology and communication tools effectively
Collaborate with the V1BE Fulfillment Lead and market center personnel to ensure smooth transaction completions
Securely transport transactions, maintaining vigilance and adhering to established safety protocols
In person attendance required
Regular, reliable and predictable attendance
Contribute to team success by meeting key performance metrics, with opportunities to participate in bank incentive programs
Encourage customer engagement by sharing knowledge of bank services, emphasizing the importance of banking expertise
Manage and maintain the company vehicle, including regular service check-ups, and submit mileage/fuel receipts for reimbursement
Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices
All other duties as assigned
Qualification
Required
High School diploma or equivalent
The ability to work independently in an assigned region using a company vehicle
Maintain confidentiality, safety awareness, and adhere to established safety protocols
Proficiently utilize a GPS system for navigation
Maintain a valid driver's license with a satisfactory driving record
Maintain an active car insurance policy
Provide exceptional customer service during time sensitive pickups and deliveries at customer specified locations
Master the V1BE app to assist customers and navigate service requests efficiently
Work autonomously, employing technology and communication tools effectively
Collaborate with the V1BE Fulfillment Lead and market center personnel to ensure smooth transaction completions
Securely transport transactions, maintaining vigilance and adhering to established safety protocols
In person attendance required
Regular, reliable and predictable attendance
Contribute to team success by meeting key performance metrics, with opportunities to participate in bank incentive programs
Encourage customer engagement by sharing knowledge of bank services, emphasizing the importance of banking expertise
Manage and maintain the company vehicle, including regular service check-ups, and submit mileage/fuel receipts for reimbursement
Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices
All other duties as assigned
Continuous communication: verbal and written, in-person, phone and electronic
Ability to lift and carry up to 50 pounds
Ability to traverse stairs and navigate office buildings as well as residential neighborhoods
Remain alert and prepared at all times
Continuous travel in a motor vehicle
Frequent office/market center environment
Preferred
Previous delivery, security experience, or Military background
Leadership experience in a retail environment
Company
Primis Bank
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase