The Home Depot ยท 2 hours ago
Customer Experience Manager
St Louis Park, MN
Full-time
Onsite
Entry Level
1+ years expThe Home Depot is a leading home improvement retailer, and they are seeking a Customer Experience Manager to oversee the execution of store standards. The CXM will manage customer service, coach associates, and ensure a safe and efficient store operation.
E-CommerceHome and GardenHome DecorHome ImprovementRetail
Responsibilities
Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service
Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve
Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly
Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance
Recognize great customer service behaviors
Provide feedback on service standards
Monitor customer flow through checkouts and take action to ensure customers are receiving fast
Provide in the moment coaching based on observations and behavior
Partners with ASMs regarding formal performance conversations and discipline
Recognizes associates for demonstrating expectations
Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity
Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards
Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks
Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction
Ensure associates have completed training requirements of position
Give input to ASMs on associate performance and participate in talent planning for all hourly associates
Assist SM and ASMs with associate interview and hiring process
Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions
Communicate and ensure associates adhere to store standards
Adhere to all Company policies and procedures and holds associates accountable for the same
Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times
Complete specified safety training courses applicable to role and follow all prevention policies and procedures
Use Proper PPE (Personal Protective Equipment) and guide associates on proper use
Utilize proper lifting techniques and educate store associates on these practices
Obey the required safe distances around Lift Equipment and guide other associates on the correct policies
Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules
Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe
Ensure associates complete all store checklist in accordance with timing expectations
Provide input to associates, verify issue correction, and preventative action in put in place
Recognize store associates for safe behavior
Lead store kickoff meeting and walk each department to ensure store readiness
Communicate messages, priorities and tasks to all associates
Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities
Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up
Validate daily store priorities with ASMs and SMs
Ensure associates complete all store checklists in accordance with timing expectations
Provide input to associates, verify issue correction, and preventative action is put in place
Make sure all equipment and machines are functioning properly
Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required
Qualification
Required
Must be eighteen years of age or older
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
1 year of work experience
Action Oriented
Directs Work
Builds Effective Teams
Drives Engagement
Company
The Home Depot
The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services.
10001+ employees
H1B Sponsorship
The Home Depot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (67)
2023 (32)
2022 (66)
2021 (62)
2020 (33)
Funding
Current Stage
Late StageTotal Funding
unknown2007-07-31Debt Financing
Leadership Team
Ted Decker
Chair, President and CEO
Chip Devine
Senior Vice President
Recent News
TradingView
2025-12-31
Company data provided by crunchbase