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Colony Brands, Inc. · 2 weeks ago

Work from Home Inbound Customer Service (State of Kansas)

United States

Part-time

Remote

New Grad, Entry Level

$14/hr - $14/hr

SC Data Center, Inc. is a customer-centric business that supports warehousing, information technology and contact centers. They are seeking a Work at Home Inbound Customer Service Representative responsible for maintaining positive customer relations by addressing product-related concerns, taking orders, verifying information, tracking packages, and answering customer questions.

ConsumerHealth Care

Responsibilities

Maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions

Qualification

Customer ServiceMS Windows 11High Speed InternetKeyboard Function KeysWired USB Headset

Required

Candidates must be 18 years or older

Candidates must live in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin

High level of computer knowledge

Ability to navigate through multiple systems and enter information using a keyboard while speaking with customers on the phone

Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)

Processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer

4GB RAM or installed memory

10GB of Free Hard Disk Space

Dedicated High Speed Internet: Internet Download Speed: 4.0 MBPS, Internet Upload Speed: 2.0 MBPS, Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Keyboard: Function Keys (F-Keys)

Wired USB Headset

Training Requirements (Mandatory): 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST; 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST; Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST

Preferred

PC or Laptop with: Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)

Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer

8GB RAM or installed memory

10GB of Free Hard Disk Space

Dedicated High Speed Internet: Internet Download Speed: 10.0 MBPS, Internet Upload Speed: 5.0 MBPS, Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Webcams are recommended (not required)

Dual monitors recommended (not required)

Minimum monitor size of 17+ inches recommended (not required)

External mouse recommended (not required)

Benefits

Flexible Work Schedules

Performance Based Pay/Incentives - We provide job performance pay and incentive based pay for the majority of our Temporary/Part-Time roles

Shift Premium pay for 2nd, 3rd, and Weekend shifts

Holiday Pay for employees returning for their fifth consecutive season

Safety and Attendance Incentives

Employee Discounts - Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off.

Employee Mini Stores - Discounted product offered at our multiple Employee Only Stores