Granum ยท 6 hours ago
Customer Success Manager
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expGranum is a leading software company dedicated to serving landscapers and arborists across North America. The Customer Success Manager will be responsible for managing renewals and expansion, monitoring customer health metrics, and ensuring clients receive full value from the platform.
Computer Software
No H1B
Responsibilities
Directly responsible for renewals and expansion and collaborating closely with team members to generate these opportunities
Create and monitor customer health metrics to identify potential churn risks, and accounts that need assistance receiving full value from SingleOps
Audit customer adoption trends in ChurnZero to pinpoint product experiences that need simplification
Manage NPS process from start to finish. Working with detractors to improve their SingleOps experience
Represent the voice of the customer as SingleOps evaluates core product, marketing, and sales processes
Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
Acting as an advocate between the company and a number of named enterprise and strategic accounts
Develop a process for low touch accounts to ensure engagement and overall success, including weekly webinars and automated communication cadences
Qualification
Required
Bachelor of Arts (BA) or Bachelor of Science (BS) degree
Ideally 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Impressive executive presence and exceptional communication skills, highly organized, collaborative, and detail oriented
Ability to create structure in ambiguous situations and design effective processes
Bias for action
Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Implementation)
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
Empathetic, positive attitude with a desire to help our customers reach their goals
Results-driven mentality, with a bias for speed and action
Strong analytical skills with the ability to translate data into insights
Comfort in a small company where we move quickly and wear many hats in a dynamic environment
Preferred
Experience with Excel preferred
Benefits
Comprehensive medical, dental, and vision coverage with multiple plan options, plus additional add ons like HSA/FSA accounts, disability and life insurance, and more.
An employer-funded HSA-based benefits plan with drug, dental, and mental health coverage - giving you a flexible way to manage your healthcare needs.
401(k) matching for U.S. employees and RRSP matching for those in Canada.
Tailored career development conversations and support for tools, courses, and resources to help you thrive.
Unlimited Paid Time Off, paid company holidays, and a company-wide winter break from December 24 to January 1
Company
Granum
Granum is the unified software ecosystem behind LMN by Granum, SingleOps by Granum, and Greenius by Granum, built specifically for North American landscaping and arborist businesses.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase