White Cap ยท 9 hours ago
MEP Industrial Inside Sales
Lebanon, IN
Full-time
Onsite
Senior Level
5+ years expWhite Cap is committed to Building Trust on Every Job and offers a diverse work environment with various career opportunities. The MEP Industrial Inside Sales role is responsible for accurate order processing, pricing, and procurement while ensuring dependable service to customers through effective communication and teamwork.
Building MaintenanceConstructionManufacturingService Industry
Responsibilities
Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery
Manages basic pricing within established guidelines to maintain margin goals
Coordinates non-stock procurement and logistics to meet customer needs
Handles payments securely, including credit card, check, and cash transactions
Identifies stock products and recommends comparable alternatives to support customer requirements
Oversees service commitments and escalated customer issues with relentless follow-up
Maintains accurate records and documentation for transactions and procurement activities
Provides advanced guidance on pricing strategies within established frameworks
Mentors associates on best practices and operational processes
Qualification
Required
Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers
Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery
Manages basic pricing within established guidelines to maintain margin goals
Coordinates non-stock procurement and logistics to meet customer needs
Handles payments securely, including credit card, check, and cash transactions
Identifies stock products and recommends comparable alternatives to support customer requirements
Oversees service commitments and escalated customer issues with relentless follow-up
Maintains accurate records and documentation for transactions and procurement activities
Provides advanced guidance on pricing strategies within established frameworks
Mentors associates on best practices and operational processes
May modify processes to resolve situations
Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes
Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel
Contributes to employees' professional development but does not have hiring/firing authority
Located in a comfortable indoor area
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about
Typically requires overnight travel less than 10% of the time
Technical certification or associate degree may be required in some areas
Generally 5-7 years of experience in a related area of responsibility
Preferred
3+ years of inside sales experience with demonstrated leadership capabilities
Advanced knowledge of pricing strategies and margin governance
Strong problem-solving and decision-making skills for complex issues
Ability to collaborate cross-functionally and influence operational improvements
Skilled in coaching and developing associates for performance and growth
Company
White Cap
White Cap is a distributor of specialist hardware equipment and supplies for large and medium sized contractors.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-08-01Acquired
Leadership Team
Alan Sollenberger
Chief Executive Officer
Tracy Rosser
Chief Supply Chain Officer
Recent News
Morningstar.com
2025-09-26
Company data provided by crunchbase