Rippling · 6 hours ago
Director, Technical Account Management
San Francisco, CA
Full-time
Onsite
Director/Executive
$170K/yr - $215K/yr
7+ years expRippling is a unified workforce platform for managing HR and IT functions. The Director of Technical Account Management will lead teams to enhance customer experience, develop account strategies, and ensure retention of key accounts while meeting performance metrics.
EmploymentHuman Resources
Responsibilities
Hire, mentor, and scale high-performing TAM teams that consistently meet and exceed quarterly goals and targets
Monitor and manage team performance against key performance metrics
Leverage a data-driven approach to building and optimizing processes that drive efficiency and an improved customer experience
Collaborate closely with Account Management and CX leadership to improve the customer experience and internal processes
Work with Product and Engineering to resolve persistent customer issues and elevate customer feedback
Serve as a point of escalation and partnership with our key strategic accounts
Develop and maintain a deep understanding of our platform and how it can be used to solve customer problems
Qualification
Required
A minimum of 7 years of professional experience leading an Technical Account Management, Customer Success, or Customer Experience team within a fast-paced environment, startup, or SaaS organization
Deep understanding of systems and operations with customer facing teams
Experience directly hiring and managing a distributed team
Proven track record of success in scaling teams to achieve key performance metrics
Excellent analytical thinker who can deliver actionable recommendations; analyze various communication channels and develop metrics to track success
Lead by example with a learning mindset, people-first attitude, and strong sense of responsibility for your domain
Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through
Proven leadership skills, people management skills
Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
Eager for a very hands-on role, where you'll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
Benefits
Bonus
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
2025-12-29
Company data provided by crunchbase