Apply on Employer Site

State of Oregon · 19 hours ago

Infrastructure Operations Supervisor (Business Operations Supervisor 1)

Salem, OR

Full-time

Hybrid

Mid Level

$4,749/mo - $7,353/mo

3+ years exp

Business Oregon, the state’s economic development agency, is currently hiring an Infrastructure Operations Supervisor. This position will provide supervisory and operational leadership for the administrative and program coordination functions within the Infrastructure and Program Services Section, overseeing a team that supports infrastructure funding programs and services.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Supervision: supervise administrative and operations staff including managing work, conducting performance evaluations, training, coaching, mentoring, approving work, and disciplinary actions. Foster a positive, inclusive team culture and supports staff development through training and feedback

Process oversight and improvement: lead efforts to standardize and improve administrative processes across the Infrastructure and Program Service Section. Apply creative problem-solving to streamline workflows, reduce errors, and enhance service delivery

Program and Project Support Coordination: ensure timely and accurate execution of administrative tasks including contract processing, disbursements, file management, and reporting. Serve as an escalation point for complex or cross-functional issues

Customer Service: Promote a culture of responsive, courteous, and solution-oriented service. Ensure that internal and external partners receive timely and accurate support

Communication: Communicate with internal external partners clearly and professionally across team and stakeholder groups

Cross Agency and System Coordination: Coordinate with Fiscal, Procurement, HR, IT and other internal partners to support onboarding, system access, and operational needs. Ensure data integrity and reporting accuracy in systems such as PORTFOL and Salesforce

Qualification

Supervisory & LeadershipProcess ImprovementProgram & Project CoordinationMicrosoft OfficeCustomer ServiceCommunication SkillsOrganizational Skills

Required

Three years of lead work, supervision, or progressively related experience

A bachelor's degree in a related field

Experience in supervising or leading administrative and/or support staff not limited to managing workflow, coaching and mentoring, training, and providing guidance to staff

Experience or knowledge in process improvement and applying creative problem-solving to streamline workflows, reduce errors, and enhance service delivery

Experience in supporting programs and coordinating projects for various complex or cross-functional issues such as contracts, disbursements, file management, and reporting

Demonstrates patience, attentiveness, sound judgment, ability to manage difficult customer situations, and responds promptly to the needs of the customer

Exhibits outstanding written and verbal communication skills including business writing, synthesizing complex information, creating processes, using succinct plain language, and preparing reports

Excellent organizational skills, and experience with project management and coordination

Proficient in Microsoft Office (Word, Excel, PowerPoint, Project, and Outlook)