Customer Service Representative jobs in United States
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PetVet Care Centers · 4 hours ago

Customer Service Representative

positionNovato, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$19/hr - $21.50/hr

PetVet Care Centers is dedicated to improving the lives of animals and people through exceptional care. They are seeking Customer Service Representatives to provide administrative and customer service support in a fast-paced environment, ensuring a positive experience for clients and their pets.

Health CareMedicalPet

Responsibilities

Provides excellent customer service in-person, over the phone, and during high-stress situations
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments
Handles basic medical emergencies for pets and owners, ensuring safety and well-being
Assists with medication pickups, inquiries, and provides information about services and products
Inputs and manages data in practice management software, including billing and accounts
Assists with retail sales, weighing pets, processing faxes, and maintaining records
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions

Qualification

Customer service experienceVeterinarian experienceAviMark EMR system

Required

Customer service experience

Preferred

Veterinarian experience
AviMark EMR system experience

Benefits

Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources

Company

PetVet Care Centers

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PetVet Care Centers is an operator of specialty and general practice animal hospitals in the United States.
dateFounded in 2012
location
Westport, Connecticut, USA
people-size5001-10000 employees
web-link
http://www.petvetcarecenters.com/

Funding

Current Stage
Late Stage
Total Funding
$675M
Key Investors
Golub Capital
2017-12-27Acquired
2017-06-13Debt Financing· $675M

Leadership Team

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Tony DiPippa
Chief Financial Officer
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Anthony Loomis
Chief Medical Officer
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Recent News

EIN Presswire
Veterinary MRI Market Set to Reach USD 2.5 Billion, with a Healthy 6.98% CAGR Till Forecasts 2035
2025-04-15
PR Newswire
PetVet Announces Appointment of Eric Enderle as CEO
2025-03-04
PR Newswire
PETVET CARE CENTERS DONATES $485,000 TO SUPPORT NOT ONE MORE VET AND THEIR MISSION TO TRANSFORM MENTAL WELLNESS IN THE VETERINARY INDUSTRY
2024-11-07
Company data provided by crunchbase