ViX Paula Hermanny · 4 hours ago
Customer Care Representative
SD Metro Area
Full-time
Onsite
Entry Level
$24/hr - $26/hr
1+ years expViX Paula Hermanny is an internationally recognized luxury swimwear and resortwear brand. They are seeking a Temporary Customer Care Representative to support their E-Commerce team, ensuring high-quality customer service through various communication channels and resolving order issues.
FashionRetail
Responsibilities
Serve as a direct point of contact for customers via phone, email, live chat, and social media messaging, ensuring timely, professional communication
Act as a brand ambassador, maintaining a luxury brand voice and a positive, courteous customer experience
Assist with order placement, product questions, fit guidance, exchanges, and returns, ensuring accuracy and follow-through
Resolve issues involving damaged, missing, or incorrectly sent items, including coordinating replacements and necessary parts/products
Manage and follow through on carrier claims (e.g., FedEx) for lost packages and maintain clear documentation and logs
Communicate with customers returning items in unacceptable condition, ensuring adherence to policy while maintaining professionalism
Collect and relay customer feedback and recurring issues to help improve processes and customer satisfaction
Maintain detailed and accurate records of all customer interactions in the CRM/ticketing system
Support monthly reporting by organizing customer care trends, issues, and procedural improvements
Support the warehouse team as needed, including helping process returns and occasionally assisting with pick/pack/ship operations
Qualification
Required
Prior experience in e-commerce customer service (1+ years preferred)
Clear and professional communication (written and verbal)
Ability to stay calm under pressure
Organized and detail-oriented
Ability to manage multiple priorities while meeting deadlines
Exercise sound judgment and maintain confidentiality with sensitive customer and company information
Ability to work well cross-functionally and enjoy collaborating with teams such as Warehouse, Accounting, and E-Commerce
Adaptable and comfortable supporting warehouse-related tasks as needed
Preferred
Experience with Gorgias (or similar ticketing platforms)
Experience with Shopify
Experience with Endear
Experience with Klaviyo
Experience with Asana
Experience with Yotpo
Experience with Loop
Experience with ShipStation
Experience with Microsoft Office
Benefits
Gain valuable experience delivering a premium customer experience in a fast-paced e-commerce environment.
Work alongside a collaborative team that values accountability, service excellence, and customer connection.
Contribute directly to customer satisfaction, retention, and the overall brand experience.
Company
ViX Paula Hermanny
Olá from ViX Paula Hermanny. Founded in 2003, ViX Paula Hermanny was created for women who travel the world in style.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paula Hermanny
CEO and Founder at ViX Paula Hermanny
Company data provided by crunchbase