Apply on Employer Site

ContactCenterWorld · 12 hours ago

Call and Contact Center Jobs - Client Account Executive, Commercial

Austin, TX

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. As a Client Account Executive, you will manage a portfolio of existing customers, develop sales strategies, and ensure customer satisfaction while driving revenue growth.

Events

Responsibilities

Focused on a portfolio of customers, the Commercial CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base

Create an account plan for how you will achieve your quarterly goals

Cultivate relationships with our customers to gain insight into customer strategy and expansion plans

Work leads and generate pipeline

Achieve or exceed quarterly revenue goals

Serve as a Dialpad expert and become a trusted advisor and resource for your customers

Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad

Qualification

Sales experienceRevenue targetsCRM softwareSaaS salesSales strategyCuriosityClosing mindsetHigh energyCommunication skillsTime managementOrganizational skills

Required

1-3 years of sales experience in an ever-changing environment

Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background

Ability to communicate, present, and influence key stakeholders and decision-makers

Experience providing timely and accurate forecasts to sales leadership

Excellent time management and organizational skills with the ability to track numerous details

Willingness to travel to customer locations or events as needed

Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets)

Curiosity: Ability to get to know your customers' business, internal teams, and processes

Closing mindset: Get ahead of closing deals by asking closing questions early and often

Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from

High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment