Floor & Decor · 6 hours ago
Customer Service Associate
Chesterfield, VA
Part-time
Onsite
New Grad, Entry LevelFloor & Decor is a company that provides a wide range of flooring and decor products. They are seeking a Customer Service Associate who will be responsible for delivering exceptional customer service, handling transactions, and ensuring a positive shopping experience for customers.
Home DecorHome ImprovementRetail
Responsibilities
Greet every customer in a helpful and courteous manner
Connect with customers, ask about their projects, recommend our products and excite customers about their purchase
Provide above and beyond customer service and exceed customer expectations
Demonstrate and understand compliance of the company’s safety processes
Act and work in a manner consistent with the company’s core values
Process customers at checkout using the point of sale (POS) system
Process customer refunds and exchanges according to established guidelines
Open and close registers
Follow established cash, check and credit card acceptance procedures
Answer the telephone according to the company guidelines
Stock, tag and display merchandise as required
Be able to create price tags and merchandise signs
Qualification
Required
Must be 18 years or older
Knowledge of basic math skills
Customer service experience
Preferred
Potential travel to other stores for support
Benefits
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Company
Floor & Decor
Floor & Decor is a high-growth, differentiated, multi-channel specialty retailer of hard surface flooring and related accessories.
Founded in 2000
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-04-26IPO
2010-11-29Acquired
Leadership Team
Bryan Langley
Executive Vice President and Chief Financial Officer
John Adamson
SVP and Chief Information Officer
Recent News
2025-12-26
2025-12-12
2025-11-21
Company data provided by crunchbase