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Hotwire Communications Ltd · 6 hours ago

Launch Account Manager

Miami, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hotwire Communications Ltd is seeking a Launch Account Manager responsible for building relationships with property boards and ensuring a seamless launch process. The role involves constant communication with stakeholders, coordination of project deliverables, and handling customer issues during the launch phase.

InternetPublic RelationsTelecommunications

Responsibilities

Maintains constant and ongoing communication regarding project status with property stakeholders

Is on site throughout entire launch of project (if existing community) OR visits the new construction project weekly during construction and more often as necessary/required during the move-in process after TCO

Holds meetings whenever appropriate with community representatives or developers

Represents company during scheduled property Town Halls and/or Board Meetings

Collaborate with operational teams and create orders for all operational needs including number of on-site personnel, back-office workspace, equipment and office trailer space on premise if applicable, restroom facilities etc, and all other necessary equipment for operational efficiency

Obtains list of property VIPs, Board Members and other “friendlies” for testing and initial installs

Obtains map(s) of property/community and diagrams/floor plans for the homes/condos to be installed

Obtains list of units and provides all relevant information to billing to ensure Hotwire commences accurate billing based on contract terms

Coordinates “pre-launch” community-wide signup events with the goal of kick-starting the home survey/LOA process with On-Site Operations Team

Coordinates contract deliverables including hardware and services to common area(s) and back-office locations

Coordinates to ensure that the common area(s) within the contract are completed prior to system activation, working with other departments, i.e. construction, installation teams, etc

Personally, handles MSAs and all correspondence for VIPs, Board Members other “friendlies.”

Handles all escalated customer and on-site subscriber issues including damage claims

Coordinates and executes informational community-wide meetings with resident population with the goal of training on technology or informing community of project status/changes

Introduces ongoing operational Account Manager to the property upon turnover to internal operations group

Collaborates with appropriate team to deliver marketing material and make recommendations for additional collateral as necessary

Consistent exercise of independent judgment and discretion in all matters associated with projects

Responds to all customer web inquiries and online/social media posts

Updates the customized web portal blog (when applicable)

Other duties as required or assigned

Qualification

Telecommunications experienceAccount managementMicrosoft Office SuiteCable productsCustomer serviceProject coordinationCommunication skillsTeam collaboration

Required

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

Must embrace company principles and demonstrate understanding of Hotwire's White Glove culture

Must be able to drive and have active and clean, non-restrictive, state issued driver's license in assigned territory

Preferred

Bachelor's degree preferred or equivalent

At least 2 years' telecommunications industry experience with account management experience preferred

Knowledge of cable and telecommunications products and services a plus

Benefits

Comprehensive Healthcare/Dental/Vision Plans

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perks

Company

Hotwire Communications Ltd

Glassdoor3.4

Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments.

Founded in 2000

Bala Cynwyd, Pennsylvania, USA

1001-5000 employees