Salesforce · 4 hours ago
Senior Manager, Solution Engineering (SMB)
Atlanta, GA
Full-time
Hybrid
Senior Level
$155K/yr - $230K/yr
5+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. In this frontline leadership role, you will guide SMB customers through agentic transformation, build a high-performing team, and champion product innovation to drive Salesforce’s transformation into the #1 Agentic AI Platform.
Artificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Drive Customer Transformation: Guide SMB customers through agentic transformation with strategic counsel on AI adoption, leading "CIO-style" executive conversations and high-stakes Proof-of-Concept delivery
Build a High-Performing Team: Foster a culture of technical excellence where the team is obsessed with quality, continuous learning, and creative problem-solving
Scale Go-to-Market Impact: Partner with Sales leadership, Sales Programs, and Core Solutions to develop bespoke plays, reusable assets, and the "SMB Agentforce Hub"—codifying wins into playbooks and sizzle reels
Champion Product Innovation: Serve as the "Voice of the Field" to Product and R&D, distinguishing unique edge cases from systemic needs to influence the Agentforce and Data Cloud roadmap
Grow Consumption & ACV: Lead the team in activating Agentforce and Data cloud in key accounts, overseeing POC delivery and activation programs that drive measurable business impact
Enable the Ecosystem: Partner with SI Partners on implementation approaches while leading internal Agentforce enablement for AEs and SEs across the SMB organization
Cultivate Technical Mastery: Maintain excellence standards where every team member continuously develops their knowledge in AI, through certifications, trainings and continuous enablements. Host monthly "agent bake-offs" to foster creativity and showcase the latest builds
Manage Product Feedback Loop: Partner with product teams to deliver must-have customer features and collect 'Voice of Customer' insights systematically to ensure our roadmap reflects field reality
Qualification
Required
3+ years of leadership experience with a track record of building high-performing teams
Strong technical background with 5+ years in Solution Engineering, Forward Deployed Engineering, Consulting, or similar technical roles
Deep understanding of the 'build'—from LLMs and agent workflows to prompt engineering and flow templates—with ability to coach your team on technical details
Proficiency in data strategy and IT architecture to support deep conversations with Heads of IT, CIOs, and Chiefs of AI
Experience leading collaborative customer workshops that reimagine business processes and deliver measurable ROI
Data fluency with adoption metrics, consumption ACV, and ROI analysis
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
CEO & Chairperson, Salesforce India and South Asia
Marc Benioff
Chair & CEO
Recent News
Business Insider
2026-01-01
LogisticsGulf
2025-12-30
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