Cayer Security Services, Inc. ยท 1 hour ago
Technical Support Specialist
Clinton, ME
Full-time
Onsite
Entry Level
$20/hr - $30/hr
1+ years expCayer Security Services, Inc. is a family-owned security integration business with over 28 years of experience. They are seeking a full-time Technical Support Specialist to provide remote support for video surveillance, access control, and intrusion detection systems, ensuring high-quality customer service and technical assistance.
Security and Investigations
Hiring Manager
Jenny King
Responsibilities
Provide remote technical support to our customers and field technicians
Troubleshoot and resolve technical issues for physical security systems via phone, email, and remote desktop tools
Assist with the configuration & programming of IP cameras, access control panels, & alarm systems
Help develop and update documentation and training materials for customers and internal staff
Shadow senior technicians on service calls to understand the hands-on aspects of the trade
Maintain clear & professional records of all customer support interactions
Conduct training on physical security systems for customers & employees
Qualification
Required
Currently pursuing or recently completed a degree or certificate in Information Technology, Computer Science, Networking, or a related field
A strong passion for technology and a natural curiosity for how things work
Excellent communication and customer service skills
A logical approach to problem-solving and the ability to learn new software quickly
Able to work both independently and collaboratively as part of a team
Must be professional, reliable, and able to represent Cayer Security Services with integrity
Candidates must consent to a comprehensive background check
This position is based primarily in our office but may offer opportunities to shadow technicians in the field. Fieldwork can require working on ladders or lifts
Cayer Security Services is a substance-free workplace
Ability to Commute: Clinton, ME 04927 (Required)
Work Location: In person
Preferred
Familiarity with computer networking concepts (VLANs, firewall rules, IP addressing)
Certifications such as CompTIA A+ or Network+
Prior experience with any video surveillance or access control software
1-2 Years of Experience in Technical Support (preferably in the physical security industry)
Technical Support: 1 year (Preferred)
CompTIA A+ (Preferred)
CompTIA Network+ (Preferred)
Benefits
Company-sponsored training & certification opportunities
Medical & Dental Insurance (50% company supplemented) After 90 Days of Employment
Simple IRA Retirement Plan with company match (up to 3%) after 2 Years of Employment
Paid Holidays & Vacation Time
Generous company performance bonuses
Company
Cayer Security Services, Inc.
Cayer Security specializes in providing security services for Maine Banks and Credit Unions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase