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Bestow · 3 hours ago

Engineering Manager - Payments Platform

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Bestow is a leading vertical technology platform focused on modernizing life insurance. The Engineering Manager will lead a team of Backend Software Engineers to develop and support Bestow's payment processing infrastructure, ensuring reliable and compliant payment capabilities.

Developer APIsFinTechInsuranceInsurTechLife Insurance

Comp. & Benefits

Responsibilities

Remain hands-on in the code and actively participate in system design and architecture decisions

Regularly review pull requests, providing thoughtful feedback that elevates code quality

Partner with engineers on complex technical challenges, offering guidance without micromanaging

Drive large initiatives from conception through delivery

Own Stripe and Adyen integrations including payment method management, transaction processing, webhook handling, and reconciliation workflows

Lead PCI compliance efforts including IVR payment solutions (PCI Pal), secure card data handling, and maintaining PCI-DSS compliance across payment touchpoints

Design card and ACH payment flows including forward API integrations, SEC code implementation for ACH transactions, and hard decline management strategies

Build financial reporting infrastructure for disputes, refunds, chargebacks, suspense accounts, and dispute reversals

Implement payment failure handling including exposure of payment failures in data feeds, retry logic, and operational alerting

Drive payment operations improvements including checks automation, reducing manual intervention, and streamlining reconciliation processes

Orchestrate effective engineering ceremonies that promote collaboration and continuous improvement

Create personalized growth plans for each team member, identifying strengths and development areas

Provide regular, constructive feedback and create opportunities for engineers to expand their skills

Balance technical excellence with business objectives

Demonstrate sound judgment when making technical trade-offs

Communicate complex technical concepts clearly to both technical and non-technical stakeholders

Qualification

GoPayments ArchitecturePCI-DSS ComplianceStripe IntegrationAdyen IntegrationKubernetesDockerPostgreSQLAPI DesignPythonCloud ComputingSoftware Development LifecycleLeadershipCommunicationProblem Solving

Required

Bachelor's Degree or equivalent experience required

8+ years professional experience in the software industry, with at least 1 year of management experience while keeping your coding skills strong

Professional experience with Go or Python preferred

Comfortable using Docker for local software development

Familiar with modern, scalable system architectures (load balancing, horizontal scaling, etc.)

Experience with PostgreSQL or other relational databases (comfortable writing ANSI SQL)

Familiar with API design tools/languages (Protocol Buffers, Swagger, OpenAPI, etc.)

Cloud computing & Kubernetes (or similar container orchestration) preferred

Deep hands-on experience with Stripe APIs including Payment Intents, Payment Methods, Subscriptions, Invoicing, Connect, and webhook event handling

Experience with Adyen's payment platform including checkout integration, tokenization, recurring payments, and reporting APIs

Understanding of PCI compliance requirements, secure handling of cardholder data, and experience maintaining PCI-compliant systems

Familiarity with ACH payment flows, SEC codes (WEB, PPD, CCD), NACHA file formats, and return/NOC handling

Experience with payment failure handling, retry strategies, decline management, and dunning workflows

Understanding of payment reconciliation, suspense account management, dispute/chargeback workflows, and refund processing

Experience with payment IVR solutions (PCI Pal or similar) for secure phone-based payment collection is a plus

Deep understanding of the entire software development lifecycle, including feature inception, system maintenance, continuous integration and release strategies, and GenAI developer tooling

Ability to track key metrics and consistently meet established Service Level Agreements (SLAs)

Ability to understand complex technical problems and identify areas of risk

Ability to go deep technically when necessary—you should be able to contribute changes to the team's codebases at any time

Highly organized and detail-oriented

Proven track record of building and retaining high-performing teams

Strong problem-solving abilities

Excellent communication and collaborative attitude

End-to-end ownership mentality