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Kavaliro · 3 hours ago

Accounts Receivable Representative: III

Phoenix, AZ

Contract

Hybrid

Mid Level

Kavaliro is seeking an Accounts Receivable Representative III for an exciting contract to hire scenario. The role involves managing billing and collections, reconciling accounts, and maintaining professional communication with customers and internal teams.

B2BConsultingDeliveryHuman ResourcesInformation Technology

Culture & Values

Responsibilities

General accounting knowledge – Understanding of accounting principles, debits/credits, and the AR process

Billing & collections experience – Hands-on experience generating invoices, applying payments, and managing past-due accounts

ERP/software proficiency – Familiarity with platforms like Waystar, Instamed, Availity, WellSky (our current billing system), or other EHR/EMR systems and comfort with Teams, Outlook, and Excel (pivot tables, VLOOKUPs)

Payment identification – Ability to reconcile accounts and research unapplied or misapplied payments

Knowledge of aging reports – Experience working/monitoring AR aging and identifying collection priorities and denial or problematic trends

Experience with Home Health billing is a plus

Analytical & Problem-Solving Skills

Ability to identify discrepancies between invoices and payments

Strong reconciliation skills to resolve mismatched balances (for example, discrepancies in contractually agreed rates vs. true payments/contractuals)

Comfort investigating chargebacks, short-pays, and customer disputes

Communication & Relationship Management

Professional communication – Skilled in written and verbal communication with customers/patients, operations, and internal teams

Negotiation skills – Ability to tactfully collect overdue payments without damaging provider/payer relationships

Customer service orientation – Balances firmness in collections with maintaining positive relationships

Attention to Detail & Organization

Highly detail-oriented in working claim denials, disputes, or other claim related issues. Thorough with noting accounts and aging

Ability to manage high-volume AR without errors

Strong organizational skills to prioritize accounts based on aging or risk

Soft Skills & Work Ethic

Dependability – Cash flow depends on consistent follow-through

Persistence – Stays on top of overdue accounts while following company policies. Investigates accounts/claims thoroughly and willing to go the extra mile to collect payment

Integrity – Handles sensitive financial data securely and ethically

Adaptability – Can adjust to new systems, policies, or AR processes

Industry-Specific Knowledge - Healthcare

Familiarity with insurance billing, denials, and EOBs

Some experience with contracting, or understanding contract language, Single Case Agreements, or Letters of Agreement

Customer Service

Respond promptly and professionally to customer inquiries via phone, email or chat

Resolve customer issues and complaints efficiently while maintaining a positive attitude

Collaborate with other departments to resolve complex issues

Qualification

General accounting knowledgeBilling & collections experienceERP/software proficiencyPayment identificationAging reportsHome Health billing experienceHealthcare industry knowledgeAnalytical skillsCustomer service orientationDependabilityPersistenceInsurance billing familiarityCustomer issue resolutionProblem-solving skillsCommunication skillsNegotiation skillsAttention to detailOrganizational skillsIntegrityAdaptability

Required