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Embroker · 3 hours ago

Service Operations Associate - Atlanta

United States

Full-time

Remote

New Grad, Entry Level

$40K/yr - $67K/yr

Embroker is a technology-driven company focused on simplifying commercial insurance for businesses. The Service Operations Associate will manage the insurance policy lifecycle, ensuring excellent client care while executing standard operating procedures and supporting various operations teams.

Enterprise SoftwareFinTechInsuranceInsurTechRisk Management

Responsibilities

Conduct policy administration tasks, including processing policy changes, endorsements, renewals, and carrier notices; generating and managing insurance documents; and reviewing premiums, commissions, fees, and related policy information for accuracy

Respond to clients, partners, carriers, and internal inquiries clearly and professionally via phone, email, or chat

Manage client support cases efficiently, ensuring all requests are tracked, resolved, and closed promptly

Coordinate with insurance carriers and underwriters to obtain quotes, documentation, and resolve issues

Support billing and payment processes, including addressing questions, entering data, and assisting with audits or collections

Support compliance processes, including audits and surplus lines filing

Ensure all activities comply with company policies and regulatory standards

Perform other duties as assigned

Qualification

Customer service experienceInsurance knowledgeG-Mail proficiencySalesforce experienceProactive attitudeOrganizational skillsTime-management skillsCommunication skillsTeam collaborationDetail-oriented

Required

High school diploma or equivalent required; college degree or relevant insurance coursework is a plus

Strong written and verbal communication and interpersonal skills

Comfortable using G-Mail, Google Docs & Sheets, or Microsoft Office; experience with Salesforce and Adobe Acrobat is a plus

Excellent organizational and time-management skills

Ability to work independently and collaboratively as part of a team

Detail-oriented, proactive, and able to follow established processes

Prolonged periods of time sitting at a desk and working on a computer

Ability to work cross-culturally on a global team

Ability to perform effectively in a remote work environment

Preferred

Customer service or administrative experience preferred (including internships, part-time roles, or volunteer work); experience in commercial insurance is a bonus

Basic knowledge of insurance products and terminology is preferred but not required