ComputerCare · 6 hours ago
Account Manager
United States
Full-time
Remote
Entry, Mid Level
$78K/yr - $100K/yr
1+ years expComputerCare is a woman-owned business that values technical excellence and genuine human connection. They are seeking an Account Manager to manage service repair needs, build strong relationships with customers, and collaborate with internal teams to ensure excellent service delivery.
ComputerConsumer ElectronicsInformation Technology
No H1B
Responsibilities
Support our customers by processing and managing their device repair orders with accuracy and attention to detail
Coordinate closely with internal operations and technicians to ensure timely and efficient service delivery
Maintain consistent communication with IT administrators, IT directors, and procurement teams regarding repair timelines, device logistics, and service updates
Track order progress, resolve customer issues proactively, and ensure a positive customer experience from start to finish
Identify additional opportunities within existing accounts to expand service offerings and drive customer value
Execute all elements of order management, ensuring accuracy and accountability in every stage of the sales process
Build strong, long-term relationships with key stakeholders to enhance customer satisfaction and loyalty
Partner with Account Executives on joint accounts to maximize opportunities and strengthen our market footprint
Collaborate with Marketing to develop and execute targeted campaigns
Stay current on technology trends, procurement cycles, and budget planning for the business to identify new sales opportunities
Conduct engaging virtual presentations and product demonstrations that showcase ComputerCare’s unique service model for business customers
Identify and pursue upsell or cross-sell opportunities across our IT Asset Management (ITAM) and lifecycle service offerings
Maintain accurate records of customer interactions, pipeline activity, and forecasts within the CRM
Qualification
Required
1–3+ years of experience in customer account management, preferably within IT, B2B SaaS, or IT asset management environments
Strong communication, relationship-building, and presentation skills
Proven ability to generate leads, nurture relationships, and close deals
Proficiency with CRM tools such as Salesforce or HubSpot, and familiarity with sales automation platforms
Self-motivated, results-oriented, and comfortable managing multiple priorities in a fast-paced environment
Preferred
Knowledge of IT asset management (ITAM), software asset management (SAM), or related IT services is a plus
Travel up to 15% as needed
Benefits
Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
401(k) with employer match—because your future matters
Company-paid Life Insurance, plus HSA & FSA options
Employee Assistance Program (EAP) for real support when you need it
Adoption Assistance to help grow your family
Commuter Benefits for an easier ride
Free Coursera Professional Certifications to level up your skills
Generous vacation & sick time, plus paid time off to give back to your community
Company
ComputerCare
ComputerCare is an information technology company offering computer repair and services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Georgia Rittenberg
CEO
Recent News
2025-07-14
2023-06-06
Company data provided by crunchbase