Edfinancial Careers · 11 hours ago
Collection Manager
Knoxville, TN
Full-time
Onsite
Mid, Senior LevelEdfinancial Careers is focused on improving student loan repayment outcomes. The Collection Manager plays a critical leadership role in monitoring portfolio performance, preventing delinquency and default, and enhancing collection strategies through data-driven insights and collaboration.
EducationFinancial Services
Responsibilities
Monitor and analyze student loan portfolio performance, identifying trends, risks, and opportunities for improvement
Track and manage loan delinquencies, with a focus on early-stage intervention to prevent escalation and default
Develop, implement, and evaluate default prevention and delinquency management strategies
Establish, track, and report on KPIs and success metrics in partnership with leadership
Oversee borrower communication strategies across phone, email, text, and other outreach channels
Ensure borrowers are informed about loan status, repayment options, and available resources
Optimize dialer strategies to improve contact rates, handle time, and overall engagement while remaining compliant with all regulations
Evaluate existing workflows and identify opportunities for efficiency, automation, and improved execution
Develop and maintain process flows, procedures, and dialer-related reporting
Leverage subject matter expertise to implement new tools, methods, or enhancements that improve performance and compliance
Create and maintain dashboards and reports to track portfolio health, borrower engagement, and default prevention outcomes
Analyze data to support strategic decisions and operational improvements
Ensure all collection, outreach, and skip tracing activities comply with federal guidelines, USDS regulations, and internal policies
Stay current on CLASS/CARES enhancements, regulatory changes, and best practices
Partner with cross-functional teams including Client Relations Leadership, Workforce Management, E-Business, Fiserv, FSA, and Compliance
Review and respond to client and internal department requests as needed
Maintain a positive, professional work environment through effective communication and collaboration
Attend meetings, provide updates, and proactively recommend strategies to improve team and individual performance
Maintain confidentiality and adhere to the Edfinancial Employee Handbook and company standards
Complete required system documentation accurately and efficiently
Perform other duties as assigned
Qualification
Required
Bachelor's Degree Preferred
Data Entry
Customer Service
Excel
Excellent oral, grammatical, written, and multi-tasking skills
Company
Edfinancial Careers
Edfinancial Services provides exceptional customer-driven student loan servicing.
Founded in 1995
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ben Fiedler
Chief Technology Officer
Wanda Hall
Senior VP, Director, Compliance & Risk Management, CSO
Recent News
Knoxville News Sentinel
2024-02-18
2022-04-01
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