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Edfinancial Careers · 15 hours ago

Client Relations- Collection Manager-Knoxville Onsite

Knoxville, TN

Full-time

Onsite

Mid Level

Edfinancial Careers is focused on improving student loan repayment outcomes, and they are seeking a Collection Manager to oversee the performance of their loan portfolio. The role involves developing strategies to prevent delinquencies, managing borrower communications, and collaborating with various departments to enhance operational efficiency.

EducationFinancial Services

Growth Opportunities

Responsibilities

Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customers, co-workers, and management

Monitor and analyze the performance of the student loan portfolio, identify trends, and opportunities for improvement

Track and manage loan delinquencies, proactively identify early-stage delinquencies, and initiate corrective actions to prevent further escalation

Collaborate with leadership and relevant departments to establish and assess key performance indicators (KPIs) and other success metrics

Evaluate processes and identify efficiencies whether it involves automation or a better method of execution

Oversee borrower outreach efforts through various communication channels, including phone, email, and text

Develop and maintain comprehensive reports and dashboards that track portfolio performance, borrower engagement, and default prevention outcomes

Work closely with cross-functional teams including Client Relations Leadership, Workforce Management, E-Business, Fiserv, FSA, and Compliance to ensure seamless coordination of efforts and alignment with organizational objectives

Evaluates processes and identifies efficiencies whether it involves automation or a better method of execution

Develops process flows and procedures, creates and maintains dialer related reporting, and demonstrates effective communication with multiple departments and levels of management

Analyze requirements and develop strategies to optimize dialer operations while ensuring compliance with regulations. Focus on efficiently managing customer interactions, including but not limited to contact rate, handle time, and best time to contact, while remaining up to date on federal guidelines and internal policies. Common Manual and Edfinancial rules and regulations

Oversee skip tracing processes in order to maintain Compliance with USDS regulations

Review and respond to requests from clients and departments outside of Client Relations

Remain up to date on CLASS/CARES enhancements and changes to determine best practices

Adhere to the Edfinancial Employee Handbook

Attend meetings and provide business/department updates

Type data into required systems with both speed and accuracy

Be proactive and discuss with management strategies to improve job performance

Read the training materials and utilize resources provided by departments and companies

Maintain confidentiality

Other duties as assigned by management

All employees are expected to represent the company and its interests in a positive, professional manner inside and outside of the corporate environment