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Markey's · 4 hours ago

Account Manager

Indianapolis, IN

Full-time

Onsite

Mid Level

Markey's is a 100% employee-owned national audiovisual firm headquartered in Indianapolis. They are seeking an Account Manager responsible for providing audiovisual consultation services to customers, focusing on account management and development for medium to large-sized events and projects.

Event ManagementEventsService Industry

Responsibilities

Discuss with customer their audiovisual needs and the purpose of the event, meeting, or presentation to gain a proper understanding of their goals and objectives

Provide consultation and suggestions on the best possible applications of audiovisual equipment based on customers’ needs and budgets

Prepare quotes, track equipment and prepare/submit billing

Confer with other Consultants, Project Managers and Technicians for suggestions and ideas to determine appropriate audiovisual solutions for the customer when necessary

Arrange and actively participate in planning meetings and site inspections for select events

Provide technicians with detailed information regarding location logistics, equipment, staging, and customer contact information

Coordinate logistics (equipment, transportation, cross rentals) for select events

Act as a single point of reference for clients throughout planning process

Collaborate with Markey’s staff on event production to continually enhance overall quality of services offered

Provide phone support for basic technical questions/problems

Travel, as needed and requested, to support select off site events

Provide effective and prompt responses to all customer inquiries

Confer with Event Technicians to ensure that clients’ expectations are fulfilled, and review post-event status reports

Prepare, review and submit invoices after the event’s completion with accurate reconciled labor and cross-rental costs

Work with Managing Director of Accounts and General Manager to resolve any customer concerns or billing discrepancies

Fulfill other duties as assigned to ensure success of Markey’s events

Qualification

Customer serviceAccount managementMicrosoft Office SuiteMultitaskingTime managementProfessional appearanceVerbal communicationWritten communicationDetail-oriented

Required

Ability to document sales goals, event surveys, and revenue forecasts

Must have excellent customer service and verbal/written communication skills, politely and promptly responding to all internal and external requests

Computer proficiency and thorough knowledge of Microsoft Office Suite – Word, Excel, Outlook, PowerPoint, Teams and One Drive. Ability to learn R2 program

Ability to maintain a professional appearance and attitude at all times

Must possess excellent time management and multitasking skills by balancing workload between reviewing projects, attending meetings and conference calls, face-to-face customer interactions, on-site event support, billing and overall account management

Must possess a high level of detail in all work including account management, organizing event information, arranging and managing pre and post-production services

Ability to work a flexible schedule as dictated by business needs

Benefits

Competitive salary

Training and career development

Opportunities for advancement

Excellent, comprehensive benefit program including group health, dental, vision, disability, and life insurance, 401(k), paid time off and paid holidays, cell phone stipend, and the Employee Stock Ownership Program (ESOP)