Apply on Employer Site

Abide Home Care · 3 hours ago

After Hours Call Team (ACT) Coordinator

Tifton, GA

Full-time

Onsite

New Grad, Entry Level

Abide Home Care is dedicated to providing quality care, and they are seeking an After Hours Call Team Coordinator to support emergency scheduling operations. The role involves managing service inquiries, caregiver and client scheduling, and ensuring the accuracy of the scheduling system.

Assisted LivingElder CareElderlyHealth CareHome Health CareNursing and Residential Care

Responsibilities

Contributes to duties related to service inquiry calls including taking the initial service inquiry calls, sending information to appropriate Abide Home Care regional team and inputting information into the scheduling software

Responsible for handling and caregiver/client schedule changes by following the appropriate organizational chart for action steps

Responsible for the maintenance and accuracy of the scheduling system

Responsible for reporting directly to the Abide ACT Lead on all the duties listed above on a weekly basis

Oversight of all office purchases, including all office supplies and other items

Responsible for coordinating all after hours scheduling activities with the caregivers and clients and tracking these updates and changes in the scheduling system

Responsible for taking initial client/caregiver emergency calls and client/caregiver complaints and reporting to the appropriate Abide Home Care regional team for further direction

Qualification

Scheduling softwareMicrosoft OfficeOrganizational skillsCommunication skillsProblem solvingHomecare backgroundHealthcare backgroundTime managementFast paced environment

Required

Must be able to operate a computer, and software necessary to accomplish operations, including; scheduling programs, Microsoft Office Word and Excel, web browser and email

Must be able to communicate fluently and clearly, both verbally and in writing, in the language most commonly used in the workplace, which is English

Must be able to meet attendance expectations, and meet deadlines

Must have a high school diploma