9th Way Insignia ยท 3 hours ago
Technical Writer/Trainer
United States
Full-time
Remote
Senior Level, Lead/Staff
$61K/yr - $75K/yr
10+ years exp9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to government customers. The Technical Writer/Trainer will develop and maintain documentation and training materials, ensuring clarity and accessibility for stakeholders while supporting various program activities.
AnalyticsInformation TechnologySoftware
No H1B
Security Clearance Required
Responsibilities
Develop, update, and maintain enterprise Standard Operating Procedures (SOPs), user guides, system documentation, workflows, and operational reference materials in support of the EASS eCMS portfolio and O&M program requirements
Author and publish clear, user-centered release notes and communications for each system release, translating technical change requests into concise, understandable language for VA stakeholders and end users
Support VA training readiness activities, ensuring documentation, communications, and training deliverables align with release cycles, schedules, and stakeholder expectations
Create and maintain system lifecycle documentation, including workflows, business process maps, acquisition lifecycle documentation, system handoff diagrams, and functional reference models to support stakeholder understanding and adoption
Collaborate with program leadership, business analysts, developers, testers, trainers, and VA stakeholders to gather requirements, validate content accuracy, and ensure alignment with business processes, policies, and VA standards
Ensure all documentation and training materials meet Section 508 accessibility standards, VA writing standards, formatting policies, and approved style guides
Support user acceptance testing (UAT) activities by drafting test scripts, documenting defects, tracking resolution progress, validating fixes, and updating documentation accordingly
Develop training content and communications, including job aids, step-action procedures, how-to guides, knowledge base material, and training videos; support delivery of user training as needed
Create and maintain SharePoint and collaboration solutions for documentation access, approvals, intake workflows, and content governance, ensuring structured document control, auditability, and efficient stakeholder communication
Maintain version control and document lifecycle tracking; ensure all documentation is current, accurate, approved, and aligned to production environment capabilities
Support program communications management through the development of stakeholder messaging, status updates, knowledge sharing, user readiness communications, and release awareness materials
Participate in program meetings, scrums, release planning sessions, and stakeholder discussions; document action items, decisions, meeting minutes, and follow-ups to support program transparency and alignment
Contribute to process improvement and modernization initiatives by recommending documentation enhancements, communication improvements, usability refinements, and clarity improvements to better support VA mission users
Qualification
Required
Bachelors degree. 8 additional years of directly relevant experience may be considered in lieu of meeting the degree requirement
10+ years of relevant experience
Ability to obtain and maintain a Public Trust clearance at the Tier 2 (Moderate Risk) level (active preferred)
Benefits
Medical
Dental
Vision
Voluntary Life Insurance
401(k)
Basic Life A&D
STD
LTD
PTO
Telehealth
Paid holidays
FSA
HSA
Employee Assistance Program (EAP)
Traveling Assistance
Company
9th Way Insignia
9th Way Insignia is a service-disabled veteran-owned small business (SDVOSB) that provides results-oriented technical solutions to the federal government.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steve Ikirt
Chief Executive Officer
Philip Vincenzes
Chief Technology Officer
Company data provided by crunchbase