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Popular Bank · 22 hours ago

Teller (Full Time)

Bronx, NY

Full-time

Onsite

New Grad, Entry Level

$20/hr - $22.50/hr

0+ years exp

Popular Bank is a leading financial institution that has been evolving for over a century. They are seeking a Teller who will be responsible for accurately processing transactions while providing excellent customer service and identifying client needs to enhance customer relationships.

BankingFinancial ServicesLending

No H1B

Responsibilities

Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements

Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures

Reference the client by name in all transactions to provide personalized service

Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures

Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required

Assist in the processing of night depository bags and currency, and ATM settlements as required

Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits

Work with branch manager and supervisor to attain or exceed individual goals

Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation

Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results

Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)

Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Promote environment of ongoing customer feedback and continuous improvement

Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner

Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered

Promote the branch's active involvement within the community and report all CRA related activities to supervisor

Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors

Maintain confidentiality of customer information and adhere to bank policies and procedures at all times