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CSL · 5 hours ago

Customer Service - Donor Support Technician

Sacramento, CA

Part-time

Onsite

New Grad, Entry Level

$16.90/hr - $19.45/hr

0+ years exp

CSL is a global biopharma company that operates one of the world’s largest plasma donation networks. The Donor Support Technician is responsible for preparing donors and equipment for the pheresis process, monitoring the process, and maintaining accurate donor data while ensuring a safe and clean environment.

BiotechnologyHealth CareHealth DiagnosticsMedical

Comp. & Benefits

Responsibilities

Prepares the autopheresis machine for the pheresis process

Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process

Disconnect the donor when the process is complete

Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff

Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events

Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor

Alerts Group Leader or Supervisor of donor flow issues

Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)

Understand the policies and procedures associated with hyper immune programs at the center if applicable

Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions

Maintain confidentiality of all personnel, donor and center information

May be cross-trained in other areas to meet the needs of the business

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business

Perform job-related duties as assigned

Qualification

Pheresis process monitoringPersonal Digital Assistant (PDA)Basic math calculationsHealth Safety & Environmental (HSE)Bilingual skills

Required

High school diploma or equivalent required

Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience

Will perform basic math calculations

Understand, remember and apply oral and/or written instructions

Understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs