Ent Credit Union ยท 6 hours ago
Full-Time Member Service Representative - El Paso County, CO
Colorado Springs, CO
Full-time
Onsite
New Grad, Entry Level
$18.75/hr - $19.75/hr
0+ years expEnt Credit Union is merging with Wings Credit Union in January 2026, aiming to enhance member service and community impact. The Member Service Representative will provide superior member service, assist with transactions, and promote the credit union's products and services to drive member satisfaction and retention.
EducationFinanceFinancial Services
Responsibilities
Providing quality member service through accurate and professional face-to-face member interactions including basic monetary transactions, new member account creation, and account maintenance, with a focus on member retention and acquisition
Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking
Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau)
Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act
Qualification
Required
High School Diploma/G.E.D. or Equivalent
6+ months Customer Service experience in Financial Services or Retail Delivery
Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member
Strong attention to detail and accuracy of all transactions is of critical importance
Professional and courteous communication skills are of critical importance
Proficient in basic math (addition, subtraction, multiplication, and division)
Comfortable handling physical money with a high level of accuracy with members directly
Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests
Preferred
6+ months Sales experience
Able to use 10-Key by touch is preferred
Benefits
Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
401(k): 3% automatic contribution after three months, plus up to 6% matching.
Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
Volunteer Time Off: Paid time off to give back to the community.
Education Support: Up to $10,000 annually for higher education and assistance for certifications.
Exclusive Discounts: Significant savings on home, car, and personal loans.
Company
Ent Credit Union
Ent Credit Union is a financial institution to improving members financial quality of life and returning value through better rates.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-04-23Acquired
Leadership Team
Chad Graves
Chief Executive Officer
Annie Snead, CUDE
Community Advocacy Partner
Recent News
2025-10-13
GlobalFinTechSeries
2025-10-09
Company data provided by crunchbase