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BNY · 9 hours ago

Associate, Client Processing II - Treasury Services Platform Ops

Pittsburgh, PA

Full-time

Onsite

Mid Level

3+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Associate, Client Processing II will join the Treasury Services Platform Ops team to provide client service and transactional support, improve transaction processing systems, and contribute to product development.

Financial Services

Responsibilities

Perform routine and non-routine client service and transactional support functions

Provide analytics and reporting services, working to improve and automate transaction processing systems

Advise organizational units/teams to ensure timely delivery of service or resolution of issues

Provide direction to lower-level service roles in the successful delivery of support or service

Process account-related transactions per scheduled events or client authenticated direction

Answer inquiries and resolve problems or issues

Assess needs and suggest/promote alternative approaches to service models

Participate in straightforward product development, product enhancement, and system testing to ensure accurate and efficient processing of high-value transactions

Solve problems based on an understanding of system intricacies and integrate in-depth area knowledge with industry standards to provide solutions to internal and external clients

Manage situations requiring adaptation of response or extensive research according to client needs

May allocate and check work of support team members and be responsible for supervisory review, training, and approval actions

Contribute to the achievement of team objectives