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Ingersoll Rand · 4 hours ago

Inside Sales and Service Representative - Parts

Elmhurst, IL

Full-time

Onsite

Entry Level

$55K/yr - $70K/yr

2+ years exp

Ingersoll Rand is a company committed to innovation and enhancing the lives of its employees and customers. The Inside Sales & Service Representative - Parts role involves providing sales support, managing customer inquiries, and ensuring effective order processing and delivery.

Test and Measurement

Responsibilities

Handling inbound customer requests to generate sales of compressed air products, services, and parts

Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders

Manage these orders to ensure delivery schedule is achieved

Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery

Mentor peers and share best practices with those less experienced as needed

Manage inventory to stocking levels. Ensure the order process is complete and error-free

Manage outside purchases and product transportation expenses effectively and efficiently

Ensure environmental, health and safety compliance

Operate forklift in Parts Warehouse within compliance

Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements

Prepare all sales and activity reports, presentations, studies and research as requested

Qualification

Customer service focusData analysisMicrosoft OfficeSalesForceForklift operationMulti-taskingOrganizational skillsCommunicationStrategic thinking

Required

High school diploma or GED required

2+ years of relevant experience required

This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs

Uses data analysis and excellent processes to help predict problem areas and identify areas of opportunity

Ability to communicate effectively to all teammates, providing responses and updates timely

Excellent multi-tasking skills to receive information and requests via multiple media methods

Excellent written & verbal communication skills

Organizational skills – ability to manage time and multi-task

Thinks and acts strategically

Customer service focus – understand the need, solve problems, and respond in an efficient manner