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Hollywood Casino at Charles Town Races · 9 hours ago

MARKETING AMBASSADOR

Charles Town, WV

Full-time

Onsite

New Grad, Entry Level

Hollywood Casino at Charles Town Races is part of PENN Entertainment, a leading provider of integrated entertainment and gaming experiences. The Marketing Ambassador role involves engaging guests to promote the PENN Play program and ensuring superior guest satisfaction through various marketing initiatives.

GamingVideo Games

Responsibilities

Seeks out guests on property to sign them up for the PENN Play program, PENN Play app and iGaming apps

Responsible for activations during designated promotions, shows and other on-property events

Attends off property events to educate and register guests on the PENN Play program , PENN Play app and iGaming apps

Helps guests understand the PENN Play program, sports betting and iGaming apps and walk them through the registration, funding and betting process

Portrays an outgoing friendly demeanor towards guests and team members, responding to needs with a sense of urgency

Works closely with Player Development, Promotions, and Player Services to ensure superior guest satisfaction

Stays knowledgeable on all marketing Promotions, PENN Play initiatives and iGaming promotions

Effectively explains the PENN Play program benefits and how to qualify for incentives and promotions

Services and troubleshoots issues with the PENN Play app, PENN Wallet and iGaming apps

Trains new team members on the PENN Play program, PENN Play app and iGaming apps

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs

Analyzes adoption metrics and understands responsibility in obtaining goals

Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc

Provides professional representation at internal and external meetings and events

Responsible for ensuring regulatory compliance within area of responsibility and reporting potential issues to Management / Executive Management / GM

Travel approximately 25% of time to activation locations within 50 miles of Charles Town

Adheres to all Corporate and local policies, procedures and operating guidelines

Assists with various marketing projects as needed

Qualification

Marketing knowledgeCustomer servicePresentation skillsMicrosoft applicationsSales experienceProblem resolutionAnalytical skillsInterpersonal skillsTeam collaborationWritten communication

Required

Bachelor's degree (B.A./B.S.) from four-year college or university in marketing or related area; sales experience preferred

Must have excellent verbal, written, and interpersonal skills

Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, PowerPoint, and Outlook)

Strong client interface and presentation skills

Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Must have demonstrated ability to drive toward results

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals

Ability to read and communicate verbally in English. Written communication skills in English may also be required

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

For every year of employment, Employee must: Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position

Successfully complete and maintain certification in the Beverage Service Program (TIPS) as may be required for this position

Possess a valid driver's license and have acceptable driving history as determined by Penn National Gaming's auto insurance carrier

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

The noise level in the work environment is usually very loud

Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke

Must be at least 21 years of age