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Re:Build Manufacturing · 4 hours ago

ERP Technical Support Engineer Infor CSI (SyteLine)

Rochester, NY

Full-time

Hybrid

Senior Level

5+ years exp

Re:Build Manufacturing is a growing family of industrial and engineering businesses focused on revitalizing US manufacturing. They are seeking an ERP Technical Support Engineer to support their Infor CloudSuite Industrial (CSI) ERP System, responsible for delivering ERP solutions, providing support, and ensuring optimal performance of the ERP ecosystem.

IndustrialIndustrial AutomationIndustrial ManufacturingMachinery ManufacturingManufacturing

Responsibilities

Deliver ERP system solutions to meet our business goals (solutions typically span system & security configurations, reporting, DataViews, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity, etc.)

Understand and analyze all business requirements, i.e. functional, performance, availability, security, etc

Design ERP system solutions to meet requirements; participate in design reviews

Configure and develop system solutions per design specifications, participate in code/configuration reviews

Perform and assist in all required testing and remediation (unit, integration, system, user acceptance, etc.) to meet requirements

Develop proper deployment packages to be deployed to appropriate target systems (within guidelines of segregation of duties)

Provide ERP-related support (mainly Tier 3, but Tier 1 & 2 as necessary) for deployed solutions; provide proper troubleshooting to resolve complex issues to keep our business optimally running, keeping collaborators informed with regular status updates as needed

Ensure proper monitoring and alerting for ERP related solutions

Create and maintain system documentation/user guides; deliver training as needed

Perform regular system updates & patching, where applicable

Ensure data quality and integrity

Identify, contribute, and implement continuous improvement opportunities, including system optimization, processes, and self-performance

Collaborate, mentor, and work with other teams to ensure all work is done with a systems approach and a one team mentality

Finish the proper documentation, i.e. design, configurations, ticketing, work updates

Provide timely and accurate estimates to complete work and updates on status of work

Deliver all work within service level agreements/commitment goals and quality goals, following all company processes and policies

Automate work via scripting and other methods

Travel to Re:Build sites, as needed

Other tasks, as assigned

Qualification

Infor CloudSuite IndustrialCSI System AdministrationCSI Mongoose developmentSQL ServerWeb DevelopmentAgile/ScrumMicrosoft Power PlatformData synchronizationData qualitySecurity protocolsContinuous improvementUI/UX best practices

Required

Solid experience and demonstrated success with Infor CloudSuite Industrial (CSI) and related technologies, including, but not limited to: CSI System Administration, Infor OS, multi-tenant SaaS CSI & prior Syteline 10

Enhancements, Customizations, Implementations

CSI Mongoose development, integration/APIs/ION, Forms development, Workflows

Reporting, Infor Data Views, Infor Data Lake, IDOs, underlying data and structure, data warehouse, SQL, environment cloning

Microsoft .NET, SQL Server

Web Development ASP.NET/MVC, Web Services/WEB APIs, HTML, JavaScript and jQuery

Strong working knowledge of the business processes (finance, purchasing, manufacturing, etc.) supported by CSI

Solid experience and demonstrated success with delivering solutions to end users using industry guidelines: Analysis, design, development/configuration, testing, and support

Agile/Scrum

Structured deployment across non-Production and Production environments

UI/UX best practices, especially across stationary and mobile computing devices (like using responsive design)

Deep experience and ability to effectively work with both end users (non-technical) and technical team members

Working knowledge and demonstration of security protocols

Demonstrated ability to learn new technologies and apply quickly in a beneficial way

Bachelor's Degree or equivalent experience in Information Technology (or related field)

5 plus years of hands on experience, specifically working as a CSI/Syteline Developer is required

Preferred

Microsoft Power Platform and Power BI

Basic networking

ITIL processes

Manufacturing environments and Lean Manufacturing processes

ITAR, EAR, CMMC, CUI, & similar regulations/frameworks for information control

Benefits

Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!

Company

Re:Build Manufacturing

Re:Build Manufacturing is a family of industrial businesses combining cutting-edge enabling technologies, operational superiority and strategic M&A to build America’s next generation industrial company.

Founded in 2020

Framingham, Massachusetts, USA

1001-5000 employees