Edfinancial Careers ยท 1 week ago
Customer Service Representative - Client Relations - Knoxville, TN
Knoxville, TN
Full-time
Hybrid
New Grad, Entry Level
$17.75/hr - $17.75/hrEdfinancial is a supportive employee-focused company that encourages growth and development. They are seeking a Customer Service Representative to handle customer calls, provide information about products, resolve issues, and collaborate with the team to maintain a positive work environment.
EducationFinancial Services
Responsibilities
Handle inbound and outbound calls with professionalism and empathy
Provide accurate, clear information about our products and services
Resolve questions and issues quickly while maintaining compliance with federal and company guidelines
Use sound judgment and strong communication skills to support each customer interaction
Collaborate with your team to create a positive, high-quality work environment
Maintain confidentiality and data security at all times
Stay current with system updates, loan phases, and compliance standards
Complete annual training and certifications
Support other departments during peak seasons
Qualification
Required
Strong communication and listening skills
A professional, positive attitude
Ability to stay organized and meet daily goals
Basic computer proficiency
Open availability during business hours
Benefits
Paid training, certifications, and opportunities for advancement.
Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.
Company
Edfinancial Careers
Edfinancial Services provides exceptional customer-driven student loan servicing.
Founded in 1995
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ben Fiedler
Chief Technology Officer
Wanda Hall
Senior VP, Director, Compliance & Risk Management, CSO
Recent News
Knoxville News Sentinel
2024-02-18
2022-04-01
Company data provided by crunchbase