SumUp · 2 hours ago
Account Manager
Denver, Colorado, United States
Full-time
Onsite
Entry, Mid Level
$40K/yr - $45K/yr
1+ years expSumUp is a company that creates powerful financial solutions for small business owners. They are seeking an Account Manager who will serve as an advisor and brand ambassador, helping merchants understand and utilize SumUp's products effectively while meeting success metrics for revenue and retention.
Credit CardsFinancial ServicesFinTechMobile PaymentsPoint of Sale
Responsibilities
You serve as an advisor and SumUp brand ambassador to our merchants
Have a proven track record to mentor, empower and educate merchants on our suite of products and the value they bring to the merchant’s business
You thoroughly understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace
Consistently meet and exceed success metrics, including revenue and retention
Able to connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products
Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants
Identify opportunities for merchants to consume additional products and services
Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system
You contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience
Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing,Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance
Help report on any themed merchant issues or opportunities with our products
Continuously identify and recommend areas to improve efficiency to leadership and assist global teams with their potential launches of upsell activities
Qualification
Required
1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB)
Strong desire to achieve top results with a personable, positive 'can-do' demeanor with a consistent record of success in a sales environment
Curious, patient and persistent to solve issues
Love to help, support, and solve problems for merchants and have a positive work attitude
Focused, reliable self-starter with ability to prioritize effectively
Significant Salesforce experience - specifically with SF case management
Excellent written/verbal communication skills in English
Organized and keep a cool head even in any potential stressful situations
Able to appropriately manage multiple tasks with varying levels of complexity and priority
Comfortable using a smartphone, tablet and computer
Able to multitask and prioritize responsibilities
A love for small business and merchant success
Preferred
Excellent written/verbal communication skills in Spanish
Benefits
22 days vacation days and 8 sick days plus 11 paid holidays
50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
FSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)
Paid vacation, sick days, and holidays immediately available upon hire
Ongoing access to professional development tools, job training, and industry conferences
Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.
Company
SumUp
SumUp is a financial technology company that enables businesses to accept card payments at the point of sale or on the go.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.02BKey Investors
Goldman SachsSixth StreetVictory Park Capital
2024-05-01Debt Financing· $1.61B
2023-12-11Debt Financing
2023-12-10Private Equity· $306.81M
Leadership Team
Jan Deepen
Co-Founder
Marc-Alexander Christ
Co-Founder
Recent News
2025-12-06
2025-11-19
Business News Americas
2025-11-14
Company data provided by crunchbase