Conduent · 12 hours ago
Customer Service Representative
Newark, NJ
Full-time
Onsite
New Grad, Entry Level
$16.50/hr - $17.50/hrConduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. As a Customer Service Representative, you will support clients' customers as a first point of contact, answering calls and providing product information while resolving inquiries with empathy and efficiency.
ComputerSoftware
Responsibilities
Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems
Identify customer needs to ensure the customer is provided complete and accurate information
Process required transactions via mainframe or web-based applications
Submit research requests in a concise yet accurate manner
Maintain a thorough knowledge of the company and client programs, policies, and technology
Communicate effectively in a warm and empathetic manner
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
Provide support to other positions/operations in cases during heavy workloads or absences
Qualification
Required
Must be at least 18 years of age or older
Must have a High School Diploma, or equivalent
Must be able to submit to a background check and drug test
Must be able to work Monday-Friday 10:15am-7:15pm & Saturday 7:45am-2:15pm
Preferred
Bilingual in Spanish
Benefits
Full-time Employment with Benefits day one including paid Holidays.
Paid Training
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Company
Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them.
Founded in 1998
10001+ employees
H1B Sponsorship
Conduent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (14)
2023 (10)
2022 (12)
2021 (8)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
unknown2014-05-07Acquired
2009-01-01Series Unknown
Leadership Team
Cliff Skelton
Chief Executive Officer
Rahul Gupta
CTO - Chief Technology Officer
Recent News
2023-05-16
2023-04-30
Company data provided by crunchbase