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Paylocity · 1 week ago

Benefits Implementation Supervisor Ops

Pittsford, NY

Full-time

Onsite

Entry, Mid Level

$60K/yr - $85K/yr

2+ years exp

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, and they are seeking a Benefits Implementation Supervisor Ops to lead the day-to-day operations of the Benefits Support Team. The role involves supervising team members, providing training and coaching, and ensuring client needs are met effectively.

Enterprise SoftwareHuman ResourcesInformation TechnologyRecruitingSaaSSoftware

Responsibilities

Supervising the work of their assigned group on a day-to-day basis which may include delegation of work assignments to various team members

Provide training and assist with coaching and development of new and existing team members

Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach

Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles

Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee employment status changes and performance issues

Develop and implement action plans to improve team or individual performance

Act as a technical resource to the Support Team as needed

Subject matter expert in key areas of their department

Help create and update processes and other internal training documentation as necessary

Qualification

Payroll/HR experienceTechnical problem-solvingSupervisory experienceBenefits experiencePayroll systems experienceCoachingClient communicationMentoringTeam leadership