Network Designs, Inc. · 1 month ago
Project Manager, Telecommunications #1655015
Washington, DC
Full-time
Onsite
Mid, Senior Level
5+ years expNetwork Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. They are seeking an experienced Project Manager with a strong background in telecommunications to lead technical teams responsible for operational support of enterprise communication systems. The role requires operational leadership and project management expertise to ensure reliable service delivery and continuous improvement.
Information ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead day-to-day operations and maintenance activities for enterprise telecommunications/telephony systems, ensuring high availability, performance, and customer satisfaction
Manage a multidisciplinary team including service desk staff, troubleshooting specialists, field technicians, and systems engineers
Oversee incident, problem, and change management processes; ensure timely triage, escalation, and resolution of service-impacting issues
Coordinate and prioritize operational workloads, maintenance windows, system upgrades, and scheduled service activities
Track project timelines, deliverables, risks, and resource requirements to ensure operational commitments and SLAs are met
Develop, refine, and enforce standard operating procedures (SOPs), troubleshooting workflows, and operational documentation
Serve as the primary point of contact for stakeholders regarding service performance, operational updates, and ongoing project status
Utilize data analytics and performance metrics to identify trends, reduce repeat incidents, and drive continuous process improvement
Collaborate with engineering, security, and vendor teams to support system enhancements, platform migrations, and technical roadmaps
Ensure compliance with organizational policies, industry standards, and contractual obligations
Qualification
Required
U.S. Citizenship is required
Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph
This position is onsite 5/days a week in Washington D.C
A Bachelor's Degree in Information Systems, Computer Science, Business Systems, or related IT Management or equivalent combination of education, training, and work experience
5 years of relevant experience or 9 years w/o a degree
Demonstrated experience leading technical teams in service desk operations, troubleshooting, or system support roles
Understanding of voice technologies (VoIP, SIP, PBX, UC platforms), network fundamentals, and service management frameworks (ITIL preferred)
Proven ability to manage multiple priorities in fast-paced operational environments
Excellent communication, coordination, and stakeholder-management skills
Skilled at balancing tactical operational needs with long-term project goals
Proactive, solutions-oriented, and comfortable making decisions in high-pressure scenarios
Able to drive team performance, develop staff capabilities, and foster a culture of accountability and continuous improvement
Preferred
PMP, ITIL, or related certifications preferred
Benefits
Comprehensive health, dental, vision, pet, and legal insurance
401(k) retirement matching
Paid leave
Paid holidays
Health and wellness programs
Employer-paid life and disability insurance
Professional development
Education benefits
Company
Network Designs, Inc.
NDi is a Verified Service-Disabled Veteran Owned Small Business [SDVOSB] professional services firm, supporting Federal and Commercial customers since 1995.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Zeruto, CISM
CEO and Owner
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