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Consumer Cellular, Inc. · 8 hours ago

Retail Wireless Sales Specialist - Mishawaka, IN

United States-Indiana-Mishawaka6502 Grape Rd Suite #750

Full-time

Onsite

New Grad, Entry Level

$17/hr - $19/hr

0+ years exp

Consumer Cellular is a wireless provider focused on serving Americans 50 and older. They are seeking a Retail Wireless Sales Specialist who will engage with customers to understand their needs and provide suitable product-based solutions, ensuring a positive customer experience.

MobileRetailService IndustryTelecommunicationsWireless

Responsibilities

Brand Ambassador – While orange is our color, we are best known for our outstanding customer service. You will ensure the store is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work each day in such a way that it reflects our core value of Happy Employees make Happy Customers

Relationship Builder – You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, a solution finder, and a conversation initiator

Product and Services Enthusiast – You will receive training on our products and services, preparing you to translate technology into real-world conversations. You will also attend meetings, training sessions, and work with the team to ensure you have all the necessary knowledge to provide the best care for your guests

Account Management – You are responsible for setting and being available for guest appointments. You will be an investigator and problem solver when reviewing guest accounts and determining the best plans and offers for each guest. You are responsible for documenting customers’ accounts with relevant notes and details

Qualification

Customer service experiencePOS system operationMS Office proficiencyWireless industry experiencePositive attitudeRelationship buildingActive listeningProblem solving

Required

High school diploma, or equivalent experience is required

Positive attitude and ability to make the customer feel like the priority

At least 6 months of customer service experience in a retail setting

Experience for operating a POS system and ensuring accurate transactions

Proficient with MS Office suite of products (Word, Excel and PowerPoint)

Flexibility, including weekends

Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items

Requires the ability to move around the store, assist customers, and maneuver merchandise when necessary

Regular store cleaning including cleaning display cases, and shelves and making the store clean and safe for guest

Preferred

Bonus points if you have worked in wireless industry

Benefits

Medical insurance (98% company-paid for full-time employee only coverage)

Dental and Vision insurance (100% company-paid for full-time employee only coverage)

401(k) company match of 100% up to 6% of your pay

Discounted Consumer Cellular wireless phone plan for employees

Paid Time Off (PTO) available following a 30-day waiting period

6 company-paid holidays plus 16 hours of floating holiday accrual per year

Flexible Spending Accounts (FSA) for health care and dependent care expenses

Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)

Long-Term Disability insurance (100% company-paid)

Employee Assistance Program (100% company-paid)

Education reimbursement

Employee rewards program

Company

Consumer Cellular, Inc.

Glassdoor3.0

Consumer Cellular has more than four million customers nationwide and is a top-rated wireless provider that markets no-contract cellphones and service plans primarily to those 50-plus.

Founded in 1995

Scottsdale, Arizona, USA

1001-5000 employees