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Catholic Charities of the Archdiocese of Washington · 2 hours ago

Director, Quality Assurance and Improvement, (1129)

Washington,DC,US

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

Catholic Charities of the Archdiocese of Washington is dedicated to serving diverse communities through various programs. The Director of Quality Assurance is responsible for ensuring compliance and high-quality services across the Adult and Children's Clinical Services Department, overseeing continuous quality improvement and managing audits and incident reports.

CharityCommunitiesNon Profit

Diversity & Inclusion

Responsibilities

Ensure provisions of high-quality services by working in collaboration with all ACCS programs including Anchor operations (CSA, ACT, Counseling/Intake, Housing, Health Homes, Champs, SBMH, SUSO and Employment), HCS (Healthcare Services which include Dental and Medical), and Legal Services

Ensure all ACCS operations comply with District of Columbia and Federal requirements, policies, rules and laws

Ensure the maintenance of all required certifications, accreditations and licenses

Interface with funders/contractors on Audits and Quality Improvement issues: DC Department of Behavioral Health (DBH) Office of Accountability officials Medicaid/Medicare Others as needed

Oversee and manage Continuous Quality Improvement building on a culture of collaboration and improvement

Summarize Department’s CQI progress

Compile all outcomes and statistics required to be reported to: Department of Behavioral Health (DBH), Catholic Charities and QI committee

Work with programs in ACCS to assist in defining and tracking outcomes

Oversee the Department CQI process, including, but not limited to: Facilitate quarterly audits of clinical charts using established agency procedures for determining number of charts and selection process. Ensure completion of necessary chart corrections. Review results with managers and facilitate process improvement, as needed

Administer consumer/client service calls to confirm quality services and communicate findings to management

Administer the Complaint & Grievance Policy

Manage incident reports

Report unusual incidents in accordance with Department of Behavioral Health (DBH) policy

Complete mortality reviews as required by DBH

Process and review all Department incident reports in accordance with Agency P&P

Administer professional and thorough investigations of high-risk or other incidents in accordance with P&P 901 and communicate findings to Department leadership

Minimize the legal and safety risk of Anchor’s operations

Identify areas of risk and develop plans to mitigate in collaboration with managers and Department leadership, as needed

Track completion of corrective action plans

Facilitate the appropriate corrections of chart audits

Regularly audit adherence to policies and procedures, including credentialing and privileging (P&P 1108 and 1109) and CQI reports

Coordinate, develop, and deliver Quality Improvement Committee meetings

Incorporates public health tenets into work with a focus on integrated health measures, including health education and protocol and outcome development. Provides Leadership in Public Health during public health emergencies to ensure quality the impact to staff in ACCS are minimized and works in conjunction with the Agency Executive Team to inform the Agency as a whole

Perform other job-related duties as assigned

Qualification

Quality AssuranceLeadership ExperienceProject ManagementPublic HealthCommunity OutreachMulticultural ExperienceNetworking AbilityTechnological Skills

Required

Bachelor's degree in Public Health or related field required

Previous leadership experience and quality management experience especially in customer service industry

Three-year experience leadership experience in quality assurance

Demonstrated project management experience

Experience in community outreach and development

Networking ability

Experience working with multicultural groups

Experience working with staff at all levels in an organization

Demonstrated leadership and management skills as well as the ability to utilize both internal and external resources to accomplish the goals and objectives of the quality improvement program in support of key stakeholders (internal and external)

Excellent computer and technological skills and knowledge of different electronic databases