Bretz RV & Marine · 5 hours ago
Service Advisor
Billings, MT
Full-time
Onsite
New Grad, Entry Level
$100K/yr - $100K/yrBretz RV & Marine is a family-owned dealership specializing in outdoor adventures. They are seeking an outstanding communicator to act as a liaison between customers and service technicians, ensuring excellent customer service and satisfaction.
Retail
Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and articulate repair needs to technicians
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair and maintenance costs
Follow dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is completed
Notify customers when vehicles are ready for pickup
Review and explain repairs and costs with customers
Handle customer concerns and complaints
Keep the Service Manager informed of all issues or potential problems
Maintain Customer Satisfaction Index (CSI) scores per dealership standards
Qualification
Required
Outstanding communicator
Strong work ethic
Excellent follow-through skills
Sharp eye for detail
Ability to stand and walk for extended periods
Frequent bending, kneeling, and reaching to inspect RV units
Occasional lifting and carrying up to 25 lbs
Comfortable working in an outdoor environment when needed
Ability to climb stairs or ladders to access RV rooftops
Clear and effective verbal communication with customers and technicians
High school diploma or equivalent
Preferred
Previous Service Advisor experience
Benefits
Excellent earning potential and advancement opportunities
Medical benefits package with multiple plan options to choose from including vision and dental
401(k) retirement plan with employer match
On-site employee daycare
Holiday pay and vacation time
Employee discounts
Employee borrow program (take a camper and GO CAMPING)
Profit sharing
Company
Bretz RV & Marine
The Bretz mission is to build lasting relationships with partners and employees while serving the recreational and travel community.
Founded in 1967
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase