Del Norte Credit Union · 5 hours ago
Loan Operations Specialist - Espanola, NM
Espanola,NM,US
Full-time
Onsite
Entry Level
$19.80/hr - $24.75/hr
1+ years expDel Norte Credit Union is a community-focused financial institution committed to improving lives through member education and financial solutions. The Loan Operations Specialist processes and funds consumer loans, maintains accurate records, and ensures compliance with policies and regulations while providing exceptional service and timely communication to branch staff and dealerships.
BankingFinancial Services
Responsibilities
Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms
Process indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made
Fund all indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made
Support title specialist in maintaining accurate records and tracking of incoming and outgoing titles
Notify dealers and branch staff of funded loan status or funding issues
Prepare wire transfer/ACH for dealer and consumer funding
Perform a variety of loan account file maintenance requests
Provide support to branch staff, dealerships and departmental staff as needed
Maintain consistent communication with branch staff, dealerships and department; including responding to incoming emails, phone calls, voicemails and requests
Thorough understanding of DNCU loan products and policies
Administration and maintenance of the Skip-A-Pay program
Promotes a need based internal member education culture within the department to identify opportunities for improvement by promoting credit union products and services. To live DNCU’s mission of improving lives while meeting and/or exceeding established internal member education goals
Work effectively in a team environment contributing to the success of the department and organization
Comply with all regulations, security procedures, and complete all mandatory annual compliance courses
Performs other related job duties as assigned
Qualification
Required
One year to three years of similar or related experience
A high school education or GED
Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms
Process indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made
Fund all indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made
Support title specialist in maintaining accurate records and tracking of incoming and outgoing titles
Notify dealers and branch staff of funded loan status or funding issues
Prepare wire transfer/ACH for dealer and consumer funding
Perform a variety of loan account file maintenance requests
Provide support to branch staff, dealerships and departmental staff as needed
Maintain consistent communication with branch staff, dealerships and department; including responding to incoming emails, phone calls, voicemails and requests
Thorough understanding of DNCU loan products and policies
Administration and maintenance of the Skip-A-Pay program
Promotes a need based internal member education culture within the department to identify opportunities for improvement by promoting credit union products and services
Work effectively in a team environment contributing to the success of the department and organization
Comply with all regulations, security procedures, and complete all mandatory annual compliance courses
Professional appearance and demeanor
Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values
Conduct themselves and members fairly, ethically, and with confidence
Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities
Handles sensitive information with complete confidentiality and professionalism
Must demonstrate effective communication and PC skills
Critical thinker and effective problem solver
Collaborative service skills
Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations
Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications
Benefits
Medical, Dental, Vision Insurance (available first of the month after hire)
401(k) – Traditional or Roth options
Paid Time Off and 11 Paid Holidays
Employer-Paid Benefits: EAP, Short-Term & Long-Term Disability
Additional perks: Wellness Reimbursement, Educational Assistance, Development Programs
Company
Del Norte Credit Union
Del Norte Credit Union (DNCU) is a member-owned, not-for-profit financial institution that embraces the culture and community traditions of New Mexico.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Deb Salazar
Chief Experience Officer
Kevin Southwick
Chief Member Business Officer
Company data provided by crunchbase