Customer Service Representative jobs in United States
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BasicBlock · 5 hours ago

Customer Service Representative

positionLincoln, NE
timeFull-time
remoteOnsite
seniorityEntry Level
money$42K/yr - $52K/yr
date1+ years exp

BasicBlock is a company that helps truck drivers get paid faster through its software and financial services. They are seeking a responsible, detail-oriented Customer Service Representative to assist carriers with account inquiries and ensure timely document submission while collaborating with sales and customer service teams.

BlockchainMobile PaymentsSupply Chain ManagementTransportation

Responsibilities

Maintain continuous communication with carriers and customers via phone, email, and text
Ensure all parties are informed of necessary information
Assist clients with account updates, invoice submissions, funding status, and general queries related to the factoring operations
Maintain and update accurate information in the company’s operating system
Assist customers with app support
Help customers source loads via load boards and direct relationships

Qualification

Customer serviceCommunication skillsAnalytical skillsProblem-solvingBasic mathematicsTime managementOrganizational skillsGrowth mindset

Required

Have shared values, meaning play fast and win, be autonomous, and do what you say you are going to do
Show up, take responsibility and have a growth mindset
Have superior communication skills and outstanding problem-solving abilities
Be customer-focused, with a passion for providing an amazing customer experience and helping clients achieve great things
Have clear communication with customers
Have good analytical skills and basic mathematics
Have incredible time management and organizational skills with the ability to navigate multiple tasks at once
Have earned a High School Diploma or equivalent

Preferred

1-3 years experience in the logistics field

Benefits

Employee stock options
Paid time off
Health
Dental
Vision
Complimentary caffeine (whatever your brand), soda, and snacks
Weekly team lunches (on us)

Company

BasicBlock

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BasicBlock is a mobile application for truck drivers to scan and upload documents for quick and easy payment.
dateFounded in 2018
location
Lincoln, Nebraska, USA
people-size11-50 employees
web-link
http://basicblock.io

Funding

Current Stage
Early Stage
Total Funding
$83.94M
Key Investors
Autotech VenturesInvest NebraskaEmergent Ventures
2023-08-29Seed· $2M
2022-01-24Private Equity· $78M
2022-01-24Debt Financing

Leadership Team

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Brett Byman
Co-Founder & COO
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Recent News

PR Newswire
BASICBLOCK RAISES $78 MILLION TO RESHAPE TRUCKING FINANCE
2023-08-22
PRNewswire
Blume Global enters integration agreement with BasicBlock, expands cash flow for trucking companies
2023-02-28
nebraskaangels.org
BasicBlock secures $675k investment
2022-07-18
Company data provided by crunchbase