The Crossroads Group, Inc. · 8 hours ago
Survey Project Manager
United States
Full-time
Remote
Mid Level
3+ years expThe Crossroads Group, Inc. is a growing firm focused on managing a wide range of survey-related projects. The Survey Project Manager will oversee project implementation, ensure high-quality data collection, and manage client survey projects from inception to results tabulation.
AdviceBusiness DevelopmentConsultingHealth CareHuman ResourcesProduct Design
Hiring Manager
Mark Robledo
Responsibilities
Manage client survey projects (data collection-to-results tabulation); managed mixed-mode methodologies
Manage data files provided by the client for sampling as well as export files for analysis platforms
Continuously monitor and document project status and progress in relation to completed surveys relative to defined project goals; ensure that project goals are met accurately and with high quality
Update questionnaire design and skip logic based on client goals and feedback; design questionnaires in software provided
Program questionnaire skip logic into multiple platforms (e.g. company “OSMS” system, electronic survey platforms)
Document and communicate project status using existing operational and/or CRM platforms and communication tools
Help onboard and guide the survey quality for surveyor interviewer team and/or call center team
Participate in client meetings at start-up, for progress updates, and during results presentations
Ensure each survey project has project guidelines which are current, for both surveyors and project management team (using template)
Manage multiple varied projects of varying duration and complexity over the course of a year; some projects are ongoing (longitudinal) while others have fixed duration, are “one-off projects”, or have annual cadence (e.g. employee surveys)
Work with and communicate with cross-functional partners across the organization, including the quality team to update them on surveyor assignments
Participate in internal meetings
Meet with surveyor team; interact to build teamwork and establish and align expectations
Respond to internal or external client feedback and requests positively and professionally with continuous status communication
Maintain interest in continuous learning and improvement both from a company perspective and individually
Qualification
Required
Strong and demonstrated analytical mindset, with statistics, market research, analysis, with very strong organizational skills, high attention to detail and ability to multi-task; interest in growing in role
3 or more years of health care, quality improvement, project management, or survey/market research experience ideal
Initiative and self-starter able to prioritize work flow and tasks following training
Very strong pc skills; ability to learn new software quickly
High quality standards and work ethic
Ability to manage multiple project timelines and project phases
Ability to assess and understand the unique needs of each client and develop and implement a scope of work which effectively meets those needs
Company
The Crossroads Group, Inc.
Since 2003, the mission of The Crossroads Group is simply to help organizations hear and respond the voice of the customer/stakeholder and report findings in manner which facilitates effective follow-up action at all levels (from senior leadership to front-line staff).
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase